Charleston, WV

Honestly no, Liberty Mutual used Safelite for my windshield replacement before. My car was never calibrated correctly. I got a call they finally found out what they thought would fix my calibration from having my windshield replaced. So I had an appointment set up,then yet again needed my windshield replaced because a car made a rock fly up and hit my windshield. So I was told,with this new windshield that they'd use the Static Calibration instead of the Dynamic. I drove my car and it was still not calibrated correctly. I was referred to Kia. Safelite had already billed my insurance which their price for calibration is far more than Kia charged. For it not to be done correctly they shouldn't have charged my insurance. Especially because this is round 2 of my go around with it not being calibrated correctly. Joe stated he would talk to Kia usually if a car isn't calibrating they'll help out. I'm thinking he sets it up,but tells Tiffany with Kia Service that I was coming to ask general questions. Which was misleading because my lane departure,wasn't working my car wasn't seeing the lines on the road correctly. It was not driving like it did before I had my first windshield put it by Safelite. So I get to Kia. They said Safelite has to pay for everything to be done because they got paid to do the job and it wasn't done correctly. Kia tells me the same thing that I knew,they didn't calibrate any of my safety features correctly. Also they didn't put in the same glass that I originally had which was a Kia Manufacturer glass which was some of the reason my features aren't able to work like they should. I am highly disappointed and do not recommend Safelite. I was told they are cheaper than going to a dealership so most insurance companies use them,but the technology to recalibrate isn't up to par. Kia drove with an iPad hooked up that read them everything that went not fixed by Safelite and the technician found all of my safety features needing fixed. I don't value a company that waste my time,but also knows they can't do a job bills for it not once but two time's,on two occasions and a rodeo that's never fixed. A customer appreciates when they are told, Hey we can't fix the calibration but we'll send you here for your windshield and calibration that way my time wasn't wasted. I also look at my saftey,my safety features didn't work like they should. Could've wrecked because of it, like my alert that tells me that I have a car beside me. It's more than money here and I wish that someone would've thought more about the customer than money. I wish they would've also put the right glass in not some cheap glass. I didn't walk in with cheap glass I walked in with a Kia windshield that shouldve been put back on or I should've been sent to Kia. I'll be telling my insurance about this situation.

Service tech was great ..he did social distance and he repaired the glass in record time..very nice..and very professional..will use u guys again if I need to

Billy was my tech and he was awesome!

The guy was great super polite gave some really good advice about my truck that really helped in the long run this man deserves a raise

Technician rushed and did not get resin into the entire crack. Bottom portion looks good; however, the top portion is awful. We will be taking it for a second opinion as soon as possible.

Justin was amazing. He called ahead of time and I felt safe. The job was done quickly and he kept me update the whole way.

Arrived on time and excellent work!

Great job and customer service.