Charleston, WV

Got my windshield replaced. They were in constant contact before my service, sent me a picture so i knew who would be doing the job, and he was on time, professional and very polite.

While the technician who finally worked on the car did a great job of getting the job done the process to get the car done was an absolute nightmare. The appointment was originally scheduled to be done Tuesday between 12 and 6. Around 5 I get a phone call telling me my technician left and went home sick earlier in the day. There was another technician who could come, but he was in another location not answering his phone. I was asked if the car would still be at my location for awhile. I said yes it would be at the scheduled location all night. I was then told since the technician wasn’t answering his phone it would be beat to reschedule. So the appointment was rescheduled for the next day between 12 and 5. Next day I receive a call from the technician who says he is 20 minutes out and wants to know if it is raining where the car is. I told him I was at the capital complex at work and it wasn’t raining there, my boyfriend took the day off and was with the car. He asked me to call and see if it was raining at the house. It was not and I informed him of that. It was dreary but no rainfall. He shows up and promptly tells my boyfriend he will be cancelling because it could possibly rain. (Did not rain and car was completely dry until 5 that evening). My boyfriend calls the 1-800 number to see what can be done about getting my car done since it is now the second time someone else has cancelled my appointment. The 1-800 number tells him they have talked to me and that I agreed to bring in my car the next day to the shop. In the meantime I am at work and have talked to NO ONE since the guy called and asked if it was raining and I said no. Boyfriend calls back and gets a number for a manager since now we are being lied to. Store manager called back, but was quite put out by the fact that it was his day off and he had to deal with this situation. Finally after a couple calls the store manager tells my boyfriend to bring the car to the shop ( no more convenience of them coming to us) at 3:00 for an appointment. Tells my boyfriend it will be two hours of waiting. At this point my boyfriend has his 5 year old daughter and now has to take the car to Cross Lanes and wait with her for two hours for the car to be done. We work it out for myself to take leave from work for part of the afternoon to take and drop off my car so he and his 5 year old aren’t waiting around. On the way to drop the car off another guy calls from Safelite and says that they don’t have the part to fix my car and they have to drive to Boone County to get it so the car won’t be started until the part gets there! Not sure why the technician showed up at the house if he didn’t even have the part. If he did have it and we now had an appointment why wasn’t the part dropped off at the shop for the appointment? District manager called and apologized and was the first person in this whole ordeal that was apologetic for everything that we had to go through for the last two days. Got to the shop lady behind the counter was very friendly for the drop off. Went back after 5 to pick up the car since I now had to work over to make up the time I had to leave work to bring the car to Cross Lanes. When picking up the car was told about the survey and that I should answer 9 and 10 because the crappy service wasn’t the technician’s fault. While the windshield replacement itself went well it was a nightmare to get to that point! I hope no other customer has to deal with all of this and that the convenience of Safelite coming to you isn’t a hoax like it was for me.

could of costed less but windshield was good

They were professional and had a courteous attitude while getting my windshield replaced in a timely manner. This is my second time having a windshield replaced by Safelite and I am still satisfied with their service.

Very professional . On time and great job!

I received outstanding service!!!! I would recommend you to anyone and the technician (Ryan) that did the work on my car deserves a raise lol. It started raining halfway through and he stood in the rain to complete the job. Thank you.

Love Safelite it's like walking into you a Mom and pop's garage you feel welcome you still at home you feel like you're with family other than the price which wasn't too bad everything was excellent

One of the best automotive experiences I have had. Very impressed. I was made comfortable from the start, kept informed and left with a great sense of safety.