Jacksonville, FL

From the front desk to the technicians who did the work on my windshield repair was very good and quick.

The first attempt the tech was communicating and was saddled with too much work. No way could he get to me in time. That was ok I’m a mechanic too so I understood and was ok.
Corporate called and rescheduled. The next attempt the tech never called once. I got a text and an e mail. I had to try to call Safelite to find out why he never showed up. That was a fiasco and was put on an eternal hold loop. I fired off an e mail and tried the next day. Finally got someone and had to wait a week for another appointment.
That guy showed up on time and was very kind and understanding. However thank god I work at a bicycle shop because he didn’t have all the tooled he needed and had to borrow mine. Then on the drive home my mirror had fallen off in my lap. It was broken. Not cheap for a Lexus. Had to arrange another appointment so they can see the part, confirm it then order it then book another appointment and then hopefully fix it. I’m so pissed off at the whole experience. Safelite can’t handle their work load. Their system is slow and incompetent.
I will never use them again.

Very friendly, helpful, efficient

in and out in 2 hours, great job

Technician showed up when I was told she would be there. Did a decent job. Still slightly visible but she told me that it would be.

Ryan was very professional and did a great job

The technician was on time and exceeded my expectations in terms of the time it took to complete the project. It was super easy on my part!

I have used your mobile service before and had no issues with seeing the previous damage. However with this one, i still see the cracks and i can see where the tech laid the resin. No problems using the company, but i do have some issues with this time around..