Jacksonville, FL

I noticed new scratches on my hood after I returned from Safelite. Also, I bought $40 worth of new windshield wipers that they “installed “. When I turned them on during the 1st shower, the right side flew off into traffic

Install went well. No complaints. Customer service leading up to the install was HORRIBLE! So this review is based on the service not the install

Five star Jacksonville customer service, but Safelite Progressive policy one star. I recently had the windshield replaced in my 2015 Outback by Safelite. Be aware cars with "Eyesight" crash prevention technology need recalibration after a windshield replacement. This can only be done at at one of their locations. I spent over six hours there, several phone calls, and multiple visits to get this done correctly which was absolutely avoidable! Fortunately for Safelite, some exemplary employees turned this in to a lesson on "How to make it right!". The GM Allen and technician Ryan (? name) made sure all was right even though the cause was out of their control. Most car brands they are able to complete without problems, but Suburu's need an OEM windshield to recalibrate per the dealership. Special approval is needed from your insurance and not easily done. Safelite corporate should review how this is handled for Suburu customers to avoid future conflicts. Thank you Allen and Ryan for your commitment to customer service excellence!

They changed my windshield out and forgot to secure my wipers. I almost got in an accident. The staff were on their phones constantly. They kept sitting down talking while fixing my windshield. My experience with them was horrible.

We never saw him because we weren’t there at the time, but he done a great job ! Thank you very much Safelite ! Y’all rock !

Kyler was prompt, quick and provided excellent customer service. He was very knowledgeable in all aspects of the process. He took his time to explain the entire process to me and went above and beyond to ensure I understood what he was doing.
Thanks Kyler for your time and exceptional customer service.

Wanted to go out in the rain to make sure I gave a fair review. So far everything is good. Great advisor

Your technician was outstanding