Jacksonville, FL

As a local dealership manager I have used safelite for many years with no issues. Our recent experience was one of the worst in service I have ever witnessed. After selling a vehicle to a customer and making prior arrangements through our fleet maintenance AND safelite for a mobile appt time we were called about an hour before the customer was to drop off car to have windshield replaced, the local safelite rep called to cancel due to emergency with the tech. Ok things happen we all can understand that. so after this we made another mobile appt and same thing happened.......an emergency with the tech. On the third scheduled mobile appt they called again and said tech would not be coming and we had to bring to location on AC Skinner Pkwy. This inconvenienced not only the customer but took an employee off the floor for over 3 hours to get repair completed. Very dissatisfied with this interaction.

The repair was timely and the trch was polite and communicative.

I have used Safelite Mobile service for business and personal windshield replacement in the past and have always been pleased. In this instance there was great communication leading up to the day of the appointment and the tech was good about communicating prior to arriving the day of the appointment. Upon arrival the tech went right to work and appeared to be skilled and efficient at what he was doing. Once the job was completed the new windshield looked good, I signed off on the completed work, was told not to drive the car for 30 minutes and the tech left. About an hour later I got into my car and was disappointed to see that the interior of the car was left dirty; debris across the dash, dirty hand prints on the headliner and interior sides around the windshield, and a glob of grease on the drivers seat. Upon further inspection I noted there were some small scratch marks on the exterior of the car on certain places around the windshield. Certainly not the quality of work I would have expected. Nevertheless, based on my prior experiences I would probably use Safelite again and refer others but would definitely recommend a thorough interior and exterior inspection of the vehicle after the work is completed and before the tech leaves.

Window replaced good as new. Staff was very friendly and helpful.

My insurance company scheduled me for a passenger front window replacement at my home on my Ford F-150 for Saturday May 22. I left work early to be home between 12:00 and 5:00. The technician was unable to make it that day. That cost me $100 in overtime pay at work plus 6 and a half hours of wasted time waiting. They rescheduled me for June 1 at the Safelite on Belfort Road, Jacksonville, Fl. The window they installed had two large scratches and the technician tried to use another window but it was cracked. They rescheduled me again but the window they ordered was also cracked so they cancelled that appointment. So, I'm waiting on another appointment, a new undamaged window. I have lost money and time (time is money). You can make this right by fixing my window correctly, reimbursing my deductible and paying for the factory tint job on my new window. Your call.

First appt tech came by with wrong glass, said someone would get back to us. That didn't happen. Called and put on hold for 50 minutes and disconnected. Started over the next day and had to be rescheduled a week later after leaving several messages and finally got a return call.

The service was excellent and my vehicle was ready earlier than anticipated

My original appt was on 5/21 from 12-5. All was going well until the appt was missed and I was never notified. In fact, I had to call to reschedule the appt and no details could be provided on why the original appt was missed. I understand that things happen, however, a little communication would have went a long way and I could have avoided sitting around patiently waiting for someone who would never come. I rescheduled the appt for the following week and fortunately the appt was kept and all went smoothly, Thanks to Aaron for doing a great job. Tech Service=5, Customer Service=1. AVG score=3 stars