Jacksonville, FL

Communication in the very beginning was great but then my glass did not come in and no one reached out to me and I had to call and complain before someone finally called to tell me it would be another 3 weeks before my glass comes in. I was not happy especially since I thought it would be installed the next day and no one told me otherwise. They were supposed to call me back to confirm that it came in but they didn't, they did call the day of to confirm that they were coming. When the technician got there, they did the installation and recalibration of my vehicle and everything is working great. I was nervous about the recalibration but it is driving fine. Glad that I did not have to go to the dealership to get that done.

Safelite replaced my cracked windshield and recalibrated camera sensors. The team was very polite and efficient. There was an issue with rear view mirror adjustment due to new part for my new model vehicle they didn't have tool for. They were able to attach mirror for safe driving. And then came to my house a few days later to add extra adjustment piece. All the technicians I worked with were friendly and courteous. Great job Safelite!

The technician was very professional and thorough

These guys came out and replace my windshield super fast. They were very polite and stayed on task. This is my second time using this company and I love them

Although your technicians had to come out twice because after the replacement there was a sound blowing through the windshield starting at 60 mph, they were prompt and professional. It was corrected on the second visit.

Tech informed me the plastic weather strips on my car were broken and glued back on during prior safelite service in 2019 because he was having a hard time prying them off. He got the passengers side off but He was afraid he was going to break the drivers side and didn’t want to be at fault...understandable! He called “management” during the repair to inform them of the issue who instructed him to pry the driver side strip off anyways. He was able to pry it off without breaking it and The windshield was replaced and the strips glued back on. I was told I would receive a call to have the strips replaced...still waiting on a call...no follow up from anyone on this issue. Low review scores for No follow up from management on this issue, as I feel the Tech did a fine repair job.

My tech was very courteous easy to talk to and polite. Would choose safelight again!!!

Safelite offered timely repair while i was traveling through Jacksonville area following an incident that left two small cracks on my windshield. My travel plans were uninterrupted and the service was outstanding. The techinician, Alexandria, did a thorough job walking me through a repair scenario and the outcome was even better than expected. Most grateful. Highly recommend. Professional, courteous staff. Service performed in less than 1 hour.