Jacksonville, IL

It couldn't have been any better good service good communication

A few days after the March "sudden Freeze", mother nature decided to throw at us this year, I went out to check on my truck and found a crack down the center of my windshield! I hadn't driven my truck for a while, I just switched insurance companies and i didn't want it to be raised so I waited until the estimated funds were available (about 2 wks) and got back online retrieved the estimate, continued all the way through, the ads, to the end receipt and appt calendar, or (however it is set up) . Either way setting the Appointment was very easy as way the online payment. Loved the texts to confirm and to make sure that if there was anything that I had questions about or I needed just text them or call. I talked to them to ask if I could drop off the truck the day before, instead of early the day of. The lady who answered advised me to call the tech directly as there was only 1 working at this location, so he may not be working on-site if I just drive up, just check with him to see if it is ok to park it there overnight due to space available. She gave me the ph#. I waited a couple days, called and asked, he said there was no problem leaving the truck there, just lock it up and put the keys in the red drop off box . have someone pick you up and he would contact me sometime Friday to come and pick hit up when it's all ready. I asked about the current stickers to be placed back on the windshield if possible. He said no problem.
YAY!! I don't need to request a new parking Sticker!!
The new windshield looks great! there is no dust! It's crystal clear. No remnants of tree sap anywhere!

Very professional tech, (in Jacksonville Illinois) he was very helpful with my questions and made me feel very secure about my truck. Window was replaced a head of estimated time. I was very happy with Safe lite service and will call them again if needed.

I only use safelite. This experience just reinforces that. Austin was kind and had the windshield done before I knew it! Fantastic experience.

Very accommodating & easy to work with. Did a great job.

Installer did a great job and was done in a timely manner.

I've used Safelite twice and both times they were superb. Reasonable prices, great service, and high-quality products.

Easy to book appointment. Fast service. Polite repair man.