I thought repair would be better. Still is about 1/4” diameter chip.

Dean was great. Great to talk with while he worked. Cleaned inside of of my car. Vacumed floor, Cleaned Windows. Went above and beyond. Dean the driver was given the wrong address to my location by the people in office and he handled it really well. Apologized to me for the inconvenience and got to my correct location in a timely manner. Was very polite, efficient, and professional. Completed the job quickly. Overall Excellent service!

I will always use this company now . The best service ever at a reasonable price.

We were very pleased with Safelite's service. We were just a little disappointed that you could still see the spot that was damaged, since this vehicle is only a year only it would look so nice without the damage.

I was very pleased at the speedy response. I called right after the incident and they scheduled service the very next morning. Thanks so much.

Dean was my technician he was on time and very polite. This was the second time he has been to my home for auto glass replacement. Dean took great care of protecting the car while he removed the broken windshield. cleaned and sealed the track area to prevent any rust developing. Align the sensor that was mounted to the glass, cleaned up everything when he was finished with his work. If I ever need auto glass repaired it will be Safelite and I hope Dean.

Company not only repaired my auto glass but handled all of the insurance claim on the phone the very first time I contacted the toll free number. A picture of their service man was emailed to me prior to his arrival.
I was very impressed with their professionalism.

I contacted Safelite when a rock hit my windshield and created a chip with cracks spreading out to about quarter size. They provided next-day service which I appreciated. They told me they would text when they were on the way. They did not. This was a minor annoyance but I was willing to overlook it. After the repair there was still a small chip and a tiny crack. This was my first time having windshield repair done so I contacted Safelite to see if there should still be a chip and crack or if it should be totally gone. I was informed by the customer service rep that it should be gone and they would send another tech out the next day to make it right at no cost. The next day, the second tech contacted me and said "once the initial repair is done, the glass can't be repaired further." When I told him that isn't what I had been told on the phone by the CS rep he was dismissive and said the CS rep didn't know what they were talking about. He did tell me that there was a warranty and if the crack spread to contact Safelite again and they would cover replacement after deductible.

I have no idea what I should have expected from the repair (whether there should still be a chip and a small crack after repair or not) but overall I was not impressed with a) Safelite not texting me when the tech was en route, and b) that two people (the rep and the tech) told me different things about my repair. Combined, these things did not boost my confidence in either the company or the repair job.