Katy, TX

Excellent services provided by the technician.

We initially set up a mobile replacement, the tech was nice, but showed up with the wrong glass. We were then told it would be 3 weeks to reorder.

The tech was able to get us an appointment the following week at the Katy location. Not close to us, but we’ll take it.

We all dropped off in the morning. Initially ially told the replacement would take 2 hours. After hearing nothing for 4 hours, we called to sit on hold for 30 min. Finally got through to a customer service that couldn’t give us much information on status. Called again Jan hour before closing and had the same experience.

Decided to drive to the location and luckily our truck was ready.

Poor communication and poor service, but… the window got replaced.

It took me 2 visits to the shop to get the window replaced correctly. The first time they replaced it, the new window was triggering the anti pinch system and when I tried to close it, the window would immediately come down. The technician told me that he noticed the issue when he was replacing the window but he "fixed" it and the problem was that the window was not flat or properly curved. If they saw this issue before completion, why would they deliver the car like that? They had to order a new window from a different manufacturer and I had to return the following week. The second time they got it right and so far I haven't had any troubles.

Front office was nice and helpful. I received texts with updates on the status of the repairs (both times). And providing Uber service to their customers is an excellent idea so we don't have to wait at the shop for hours.

Prompt and excellent service and installation.

Had to have my windshield in my Highlander replaced d/t a crack. It has the heads up display that had to be calibrated and even with that it took less time than estimated.

Aaron did an excellent job!

Everyone was so nice and very patient with all of my dumb questions. Omar did a great job installing the new windshield and even replaces my EZ tag exactly where it was on the old windshield. He even did it faster than I was expecting! I will certainly be back if/when I need a chip fixed or when my hydrophobic treatment wears off!

Jordan was very professional and did a great job