Toni T.@ToniLeighMc- REVIEWS
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Safelite Tech Windshield
500 Reviews
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Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Satellite review
We recently used satellite to replace a windshield in store for our subaru outback. We had to go instore to have the eyesight calibrated properly
The staff was great and they told us it would take 2 hours but they were done in 1 hour and minutes. We would recommend them to anyone. Eyesight has been working great. It's like we never had the cracked windshield. Thanks guys.
The staff was great and they told us it would take 2 hours but they were done in 1 hour and minutes. We would recommend them to anyone. Eyesight has been working great. It's like we never had the cracked windshield. Thanks guys.
On SAFELITE AUTOGLASS - LOCKPORT, NY
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Thank you
I appreciated how knowledgeable the technician was and kind. It was his last call but he was fast and efficient. He was the best. He needs a raise. I would definitely call you guys again.
On SAFELITE AUTOGLASS - LOCKPORT, NY
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Very friendly and very knowledgeable!
Very friendly and very knowledgeable!
On SAFELITE AUTOGLASS - LOCKPORT, NY
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Bryon was awesome
Bryon was the service person I had. He was so polite, so nice, and very efficient. He did a great job!!!!!
On SAFELITE AUTOGLASS - LOCKPORT, NY
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
The technician, Danny, was respectful,
The technician, Danny, was respectful, courteous and friendly.
Work was done properly and promptly
Work was done properly and promptly
On SAFELITE AUTOGLASS - LOCKPORT, NY
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield replacement
My tech John was awesome . Nice and very very professional !! Kept me updated and checked on me while waiting . Would recommend him to anyone ! He made my experience so easy!
On SAFELITE AUTOGLASS - LOCKPORT, NY
We are thrilled to hear about your very professional experience from start to finish! This is the level of service we strive to deliver every time. We value you as a customer and appreciate you recommending Safelite to others.
Verified Buyer
2 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
I spent at least a
I spent at least a hour vacuuming glass out of my car. I'm still wiping my dash board of glass because my defroster was full of it. They could of done a better job of cleaning up. So I'm not real happy with it.
On SAFELITE AUTOGLASS - LOCKPORT, NY
Oh, no! Please stop by the shop, or schedule a no cost follow up at mysafelite.com. We would like the opportunity to provide a more thorough cleanup. Thank you very much for reaching out, we look forward to assisting you very soon.
Verified Buyer
2 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Way harder than it should have been....
Our insurance company started the issues by saying it was a repair not a replacement.
This was a Saturday morning, scheduled to have the window replaced, but the windshield repair person arrived for the appointment. The service tech was very nice he called the shop and scheduled us for 1pm on Monday, gave the Vin number to make sure they had the right windshield etc all set.
Monday comes 12:30pm get a text that our appointment was cancelled. Called the number and the very nice woman called the shop who told her our appointment was for 11 am. She called back the shop and they told us to come in at 1, our scheduled time. My daughter arrives with the car, they pull it in, about 20 minutes later they tell her they have ordered the wrong windshield. (Is this why they cancelled the appointment?) So now they tell us they will have the right on for 8:30 am on Tuesday.
My daughter shows up for the 8:30 am appointment they pull her car in... and about 20 minutes later they tell her the windshield never came in. So now they want to reschedule again. After a little fuss, they decide to go get the windshield. It was 12:30 by the time this was completed. Just not happy about the way this was handled and the rescheduling.
This was a Saturday morning, scheduled to have the window replaced, but the windshield repair person arrived for the appointment. The service tech was very nice he called the shop and scheduled us for 1pm on Monday, gave the Vin number to make sure they had the right windshield etc all set.
Monday comes 12:30pm get a text that our appointment was cancelled. Called the number and the very nice woman called the shop who told her our appointment was for 11 am. She called back the shop and they told us to come in at 1, our scheduled time. My daughter arrives with the car, they pull it in, about 20 minutes later they tell her they have ordered the wrong windshield. (Is this why they cancelled the appointment?) So now they tell us they will have the right on for 8:30 am on Tuesday.
My daughter shows up for the 8:30 am appointment they pull her car in... and about 20 minutes later they tell her the windshield never came in. So now they want to reschedule again. After a little fuss, they decide to go get the windshield. It was 12:30 by the time this was completed. Just not happy about the way this was handled and the rescheduling.
On SAFELITE AUTOGLASS - LOCKPORT, NY
Please allow us to apologize for the negative experience you had with scheduling your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the appropriate management team so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
I could not have been
I could not have been more please in how easy it was to get my windshield repaired. Very courteous and professional staff. I had to change my appointment a few times and they were very pleasant about it. They did a very professional job.
On SAFELITE AUTOGLASS - LOCKPORT, NY
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