London, KY

I was scheduled on Monday, got a call and was told he couldn't make it. I told him I would be in town Tuesday, he said come to the shop and they would fix it, took it in and was told couldn't be done because only one guy was there. Was told someone would be there Wed. I told them I had an appointment at 10am, was told they would be there early enough to fix it. Didn't show up, couldn't find the place. Was told someone would be here Friday, got a call because I didn't have a garage and it could possibly rain (20% chance) they couldn't make it. Finally Monday morning a different guy gave me a call and he came and fixed it, was great. Sure can't say that about the whole experience. I rearranged my schedule over and over to accommodate Safelite and was let down on 4 different occasions. I also was promised a gift certificate for my troubles but never received it, SUPRISE SUPRISE

I was extremely pleased with the service I received! The scheduling process was quick and easy, they called to remind me the night before. They did a great job on the replacement and even put the rearview mirror back in the exact same spot! I was that l thoroughly impressed with everything!

Quick and convenient. Technician was friendly and did a great job.

My technician was so professional and friendly and did such a good job.

they did a perfect job on the window. the pattern was weird but that wasnt their fault most likely. their service was super quick and the guy vacuumed my trunk to get the stand water out but my only complaint was he wasnt very thorough and left lots of glass and a little water still. however that wasnt part of his job and because of this ask they up charged me 60$ which I expected anyway. overall good experience. would recommend and return myself next time I inevitably bust a window.

The front windshield replacement on our 2018 Expedition was done in a timely manner and excellent work.

The tech was nice and done what I thought was a good job at the time. But now anytime it rains or I go to the car wash it floods the inside of my truck. Already costed me a blower motor to my hvac. And some reason no one answers the phone their and the website is useless for my issues.

They put a windshield in my Jaguar. They picked my car up took it to the shop and brought it back. The gentleman was extremely polite.