Lexington, KY

Setting up the appointment online was quick and easy, and I dropped off my car one morning for a windshield replacement. They told me it would be ready for pickup by the end of the day (by 5 p.m.). Based on that information, I chose not to rent a car, but instead to use a ride-sharing service to get home thinking I would have my car back by the end of the day. Around noon I received a text saying that the work on my car had begun, but that was the only communication I received that day. Around 3 p.m. I tried calling for a status update, but was only able to speak with national customer service — they tried contacting my local store, but were unable to reach anyone there. I called again around 4:30 p.m. (since they were about to close for the day) and again they were unable to reach my local store. Finally next morning I received a call to let me know my car was ready. I'm happy with the windshield replacement itself, but communications could have been a lot better.

Need someone to return a call, please call for follow up

Had a pretty poor installation job done recently, however I understand this was likely an isolated incident. Have had work done by them in the past and it has always been great. Management has been helpful
In correcting the issue.

I wish I could say it went great, but I went out of my way to get my windshield replaced. I originally scheduled an appointment to come out to my house. I live in a rural area, so the two workers had a hard time finding me. When they finally came out, they prepped my car and as they were cleaning the windshield to be replaced, they noticed scratches in the replacement windshield. They stated they did not want to replace a damaged windshield. They said they would schedule me for a new appointment. It was the next day. The next worker came out and replaced it, however was not able to calibrate it. He said my rural roads were not good. He told me to go to the location to get it calibrated. He did not clean the windshield in any way. At the location, I had to wait approximately a hour and a half to get it calibrated. Overall I am happy with the new windshield, I just wish it were cleaner and it didn’t take three visits to get it done. It was a bit inconvenient to have ti wait around all those days.

Broke pieces of the door twice. After 3 weeks still do not have a window in. Had to pay full amount before they would order replaced parts. Have not heard back from safelight. Can not call and talk to a human in customer service

Good communication throughout the process

great tech. , on time, great job !!!!

Replacing the drivers side window was way more complicated then I had imagined. The technician worked diligently with care to remove the inside panel and take the damaged parts out. I was surprised at how complicated that was, but he accomplished it with minimum delay. All in all a very successful endeavor.