After all of the commercials for this place, I assumed it was a reputable place to have my windshield fixed...boy was I wrong!!! It took them weeks to come out and replace my windshield, when you call, they never answer the phone, and when they left a noticeable gash in my dashboard, it took another couple of weeks to have someone come out and supposedly replace it, however, when he arrived, he had an attitude, and stated, "I can't fix that, I told them at the store to tell me where it was located!" and proceeded to call the office, after his call, I asked him what I needed to do, and he told me that they would contact me to have yet another appointment scheduled. Needless to say, I never heard from them, and after all of the shoddy work, lack of customer service, and disappointing experiences, I WOULD NEVER RECOMMEND USING THIS PLACE TO ANYONE!!!

I was very satisfied with the technician that replaced my window. It was completed in no time.

Very quick very friendly staff can't see the chip unless you know where it was at before it got fixed

The man did an excellent job and he was very courteous and knowledgeable

Hello, my name is Bruce Fentress. I had a rear window replaced on 10/17/19. I had duct taped the window thoroughly, both inside and out, to help prevent loose glass particles, and aide the technician.
I was not present for the work, and upon arriving home, noticed the old glass had not been taken away, only put in my trashcan. I had also placed an old tarp inside my vehicle to help catch any broken glass during repair. I found it in the grass behind my vehicle, with glass particles in it, and several pieces of glass in my grass. I picked up many particles of glass from lawn, to avoid cuts, either to my grandchildren, my wife, or myself. I contacted Safelite, and was assured this was not their practice. It took some time to finally reach the correct, Lexington, ky office. The manager there was very courteous, and had old glass picked up that afternoon. I understand the employee who did my repair had been let go a short time ago.
I was very disappointed with initial service, but impressed with how well the manager at Lexington store took care of me after that. God bless.

I set things up where I could drop off my car and they would fit it in. They got it done in under 4 hours. Everything looked great. Customer service was great! The receptionist was friendly and greeted me immediately. Receipt said Derek worked on the car, thank you Derek! If I have a window issue again, I know where to go!

I scheduled to have my windshield replaced at 11am. I showed up to my appointment 40 minutes early just to be safe and when I walked in and told them they said they could go ahead and get me on in, which I was not expecting. I was told it would take anywhere from 30 minutes to an hour to replace the windshield which I expected. Needless to say, I didn’t get my car back until 12:50 pm. Almost an hour beyond what they told me it would take.

Payton was my tech, he arrived on time. It was raining outside, and was blowing so it was difficult to find a place for him to work. But he was patient and he was able to replace my windshield. He did a great job and made sure he cleaned up afterward. Very pleased with service.