I was not present for the work, and upon arriving home, noticed the old glass had not been taken away, only put in my trashcan. I had also placed an old tarp inside my vehicle to help catch any broken glass during repair. I found it in the grass behind my vehicle, with glass particles in it, and several pieces of glass in my grass. I picked up many particles of glass from lawn, to avoid cuts, either to my grandchildren, my wife, or myself. I contacted Safelite, and was assured this was not their practice. It took some time to finally reach the correct, Lexington, ky office. The manager there was very courteous, and had old glass picked up that afternoon. I understand the employee who did my repair had been let go a short time ago.
I was very disappointed with initial service, but impressed with how well the manager at Lexington store took care of me after that. God bless.