Toni T.@ToniLeighMc- REVIEWS
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Service Work Technician Windshield Staff Installer
Tech Experience Safelite Problems Repair Car
Quality Guys Crack Looks Communication Use
Appointment Recommend Completed Glass Replacement Process
Service Work Technician
Windshield Staff Installer
577 Reviews
Updating Results
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Technician was knowledgeable and courteous!
Technician was knowledgeable and courteous!
On SAFELITE AUTOGLASS - MANASSAS, VA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
VW Rabbit Windshield replacement
This is the second time I have used the Safelite shop in Manassas. First time was for my Jeep Grand Cherokee and the second for my VW Rabbit. Both times the installer did an excellent job. The office staff are also top notch. They answered all my questions, explained everything in detail, scheduled the work to fit my schedule and started/finished the work on time. They are my go to place for all my windshield work.
On SAFELITE AUTOGLASS - MANASSAS, VA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great service
The guys replaced the windshield on my 2018 Jeep Wrangler JL. They did an awesome job. Thank you Safelite Team!
On SAFELITE AUTOGLASS - MANASSAS, VA
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Service Associate Very Helpful
My service associate was super helpful and friendly. The company itself is too pricey. Even after the discounts my associate hooked me up with. Power to the associate not the company.
On SAFELITE AUTOGLASS - MANASSAS, VA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield replacement
I was impressed with the new windshield. It looked the same as the one that was removed with the tint across the top and black edge borders. Definitely looking like an OEM replacement. Perfectly done.
On SAFELITE AUTOGLASS - MANASSAS, VA
Verified Reviewer
4 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
Poor Customer Service
Safelite auto glass cancelled 2 appointments an hour before the scheduled time because they didn't order the windshield molding. I had to call them to reschedule the appointment after they cancelled the first time and I was promised a call back from Cliff on the same day that they cancelled the second appointment. Several days later I still have not heard back from them. I needed to get my car inspected and was hoping to have the repair completed before the end of the month deadline. This process started over a month ago which was plenty of time before the inspection was due. Due to lack of customer services I have decided to cancel my insurance claim with them and use a different company.
On SAFELITE AUTOGLASS - MANASSAS, VA
Please allow us to apologize for the negative experience you had with us. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the appropriate management team so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Wonderful install
Fast and efficient installation. Very satisfied.
On SAFELITE AUTOGLASS - MANASSAS, VA
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