Manassas, VA

The chip I had repaired looks the same as it did before it was done. I stopped at a Safelite shop and they told me since pressure was applied they couldn't do anything about it.

Appointment was arrange through a 3rd party. I spoke to a Safelite directly, myself, and expressed certain procedures to follow before the tech came out to my facility for install. Were not abnormal request, simply call prior to arriving so I could make sure vehicle was available and accessible and weather permitting, vehicle had proper coverage for the windshield to be installed. NO call was made and when I asked the driver, he had no response and basically blew off my question and asked another question to derail the conversation.

I must say, the install procedure was very quick and they were in & out and completed within and hour

Went smoothly and on schedule

Missed our 4-hour window and didn’t call; when we called the tech promised and missed another window. However, once he arrived the whole service was done well within the allotted time, and we could pay by phone at a time where the Coronavirus was beginning to cause worldwide quarantines!

They took my service seriously, used OEM glass and cleaned all my windows.

I hate dealing with phone calls, scheduling, and hassle, and Safelite made things pretty dang 'modern.' Booked information in the web app, all items went smooth, got regular automatic updates, and then was even able to pinpoint the exact parking spot of my car so they didn't have to call to find it. Install team was quick, communicative, and efficient. Great experience overall.

Thank you for a quick response and good work.

Safelite did an excellent job of replacing the windshield on my 2016 Sonata