Windshield Repair & Replacement in MANASSAS, VA

GEORGE

08/09/19

Jeff the tech went over

Jeff the tech went over and above on his part to make sure my windshield was repaired at first i was not happy by the very broad widow i was given but jeff worked with me very much appreciate that..

On SAFELITE AUTOGLASS - MANASSAS, VA

Tae

08/08/19

Great Service

Quick, helpful, and professional. Thanks, guys.

On SAFELITE AUTOGLASS - MANASSAS, VA

PATRICIA C.

08/06/19

Replacement of Mercedes E350 windshield

On SAFELITE AUTOGLASS - MANASSAS, VA

GARY

08/06/19

Only issue to date is

Only issue to date is molding should have been ordered by home office from Acura at time work order was originally written.

On SAFELITE AUTOGLASS - MANASSAS, VA

Safelite Team

08/15/19

We appreciate your feedback of our service. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced.

A. W.

08/06/19

A. Wade

Santos did a most outstanding job of our replacement windshield. He explained the steps, the key points we needed to be aware of, answered all of our novice questions, and installed the new windshield professionally and quickly. We learned a lot of information during his time in our yard. We were extremely impressed with the tools available to him on his vehicle.

On SAFELITE AUTOGLASS - MANASSAS, VA

TUAN

08/06/19

The worst overall experience

Claim entered in May. It took nearly 3 mos to get our windshield replaced. The center cancelled our appointments multiple times due to damage parts, no reasons, and dispatch not attaching the right part to work order. No call or follow up to reschedule after their cancellations. No status on progress. NOT recommended!

On SAFELITE AUTOGLASS - MANASSAS, VA

Safelite Team

08/12/19

We are very disappointed to hear that you were not satisfied with your service. We do appreciate hearing feedback like yours, as it helps us to improve our service and customer experience in the future. If there is a matter that you would like to discuss directly, or if there is anything we can do to rectify this situation, please feel free to contact our Customer Care team at 800-800-2727.

DONALD

08/05/19

Camaro Windshield

Disappointing. Though the serviceman was nice. According to the serviceman, during the installation, the windshield slip off the suction & fell onto the hood & crack the windshield.

It scratch the hood badly. I would expect Safelite to compensate me for the scratch, but I wouldn't hold me breath.
Then it took +2hrs to bring a replacement windshield from Maryland.

I was hesitant to make an appointment with Safelite, but I thought I would give it a chance. I should have known better.
I wouldn't hold my breath for Safelite to do any thing to make right of this situation. Other than I will NOT recommend anyone to Safelite. Unless I see some compensation from this experience.

On SAFELITE AUTOGLASS - MANASSAS, VA

Safelite Team

08/09/19

We apologize for your experience. Please know, Safelite provides a national guarantee on our workmanship. Which means, we stand behind our work. If we damaged your vehicle, we'll make it right. If you have not already done so, please schedule a no cost follow up at mysafelite.com or contact our customer care team at 866-212-5457. We look forward to assisting you soon.

JOHN

07/26/19

Very good job

Technician showed up just outside the appointment window but had everything he needed and completed the job in about an hour. Explained exactly what he was doing as he proceeded. New windshield seems to be perfect so far.

On SAFELITE AUTOGLASS - MANASSAS, VA