Sterling, VA

They came out earlier then expected and was on point

when i asked to have on site charged to remove since it took 3 trips to get my windshield fixed

Service was great! The tech was extremely nice and quick!

Excellent service. Technician arrived early and did a great job.

Convenient, fast and quality

When I first made the appointment for service at my work, my tech called and I had texted him right after and then called him back about 5 minutes later and he said he had left and could not service me that day. I made another appointment for a Saturday between 8-12 and I called around 12:15 after not hearing anything back. They told me a manager or tech would call me back soon and around 1 pm they said a new tech would be servicing me. Around 2, I called and said I have not heard from anyone yet. Finally, Alexander, my new tech called and said he could not come anymore. I called the shop and they told me the original tech called out and there was nothing they can do about it. Finally they told me to go to the shop so I started driving there and on my way they called me to let me know they didn’t have a kit to repair my windshield. This was now about 3:30 on Saturday so I had wasted my entire day. Terrible service.

I would never recommend this shop. The location is terrible and out of the way, but because of my insurance company, I was forced to take my car there. I was lied to by both Safelite and my insurance company about getting an OEM windshield, which never would have been a problem if their policies were properly explained when I set up the initial appointment. An improperly trained employee is not a proper excuse for what I perceive as intentional misinformation. The third party windshield has a huge logo that sticks out like a sore thumb, and I'm not convinced it's the same quality as the OEM. When putting the inspection sticker back on the windshield, they put it at the 11:00 position over the steering wheel in my field of vision (not legal in Virginia). While re-calibrating the cameras on the car, they broke my lane departure sensors. Their location is so inconvenient/out of the way, I cannot afford to take time away from work to take my car back to them in order to fix what they broke. Because they couldn't do it right the first time, I don't trust them to get it right on any additional attempts. The car was caked with dirt on the interior of the car where the technician got in and also where he stood on the door jam. That they didn't put any type of protective cover on either the car or the floor mats is incomprehensible - even the most basic car repair shops do that! I will be using a different company to replace the windshield Safelight just installed and I will never use any of their locations in the future.

Technician was on time, let me k ow where he was, courteous, professional and efficient. Wonderful service