Middletown, NY

My service worker was so polite, answered all my questions and explained the new installation. I received top notch service with a smile.

This is the third time in 4 years I've used Safelite for replacement of windshields broken by rocks from highway driving, and they have been great each and every time. Making an appointment is fast and easy, they give you a 4 hour window appointment time, Their techs have always shown up promptly ( phone calls and texts are received before arrival), they have their own electrical power supply with them, and all they need is your car and keys to do the work. They transfer your registration and inspection stickers over to your new windshield flawlessly, and clean up after the work is done. Receipts are delivered via email and text, and they handle all of the insurance paperwork for you. I wouldn't think of usiing anyone else for auto glasswork, ever.

The staff was friendly and helpful, and the wait time was minimal. I would definitely recommend them to anyone!

Fast and friendly and great service

Jason was here during COVID-19, did a great job. He took all the safety measures to protecting himself and others.

Booked online, tech came to my job and repair was completed with no issues.

Started off bumpy, needed a glass for my truck and called my insurance company they inturn Connect me to safelite solutions still thinking I was talking to my insurance company I go through all the questions and am told I will be notified when they confirm coverage. HUH!? You don’t know if I’m covered. So I call back the insurance company and say what gives the glass portion doesn’t know I’m covered or not. Finally it’s explained that it’s a third party, very confusing. In any event I find I’m 100% covered and I had coverage on another car that needed glass also! I just had to keep reminding the scheduler that there are two windshields at the same location that are now scheduled. TJ came and installed the two pieces of glass, he was neat punctual very knowledgeable and thorough. I have automotive experience and walked over to see his progress while the glass was out and saw the exceptional prep work on the frame surfaces I knew he was a true technician!

This is my second windshield replacement. The technicians at safelite are all the same..GREAT!! They keep you in touch about the appt, when they are coming and when they are finished. AJ from the middletown store was amazing. Thank you buddy. Job well done.