Monticello, NY

Communication was perfect. Technician was professional, knowledgeable and friendly.

Service was very quick. Windshield fixed in around an hour

The service agent was polite, quick and efficient. Also indicated if it cracks or spreads to call and they’ll replace it

Will NEVER use their services again. They were quick to take my appointment but when I called to confirm that they have the part 2 days before the appointment, they did not. They didn’t call me to tell me that. Then they told me they didn’t have the VIN number, which they did. I had to reschedule for 5 days later, all the while driving around with a busted window covered by plastic. To make the experience even worse, they replaced the window but can’t figure out how to reset the sensor so now the window goes up to the end then immediately goes down 1/4 inch, so if I forget to send it back up it is exposed to rain. NEVER AGAIN.

From the initial greeting by the satellite professional to the end of the servicing I felt that I was in competent hands.

Jason did a good job repairing the chip on windshield. The service was done in our driveway, which was very convenient.

My experience with Safelite and the technician on the day was positive from start to finish. They provide reminders of the appointment to ensure you don't forget and give you updates on the day of the repair. My vehicle was left clean, unlike a previous replacement with another company.

I was impressed and completed satisfied with the workmanship and professional response from the employee that installed a windshield on 2014 Chevy Silverado. In addition he mentioned the installation would take an hour and he meant it!
Great Job and would recommend the safelite garage in Monticello, NY.