My experience with Safelite was great. Jonathan, my technician, was extremely professional and knowledgable. The entire service (windshield replacement) was completed within an hour.

Customer service was excellent. I was intitially a mobile appointment but the weather did not cooperate so I had to bring my vehicle into the shop. The company paid my deductible for me for the inconvenience, which I thought was great! The day of my service, I bring my vehicle in and immediately had people working to get my windshield taken care of. They were professional, fast, and very polite. The job was finished in less time than expected and I was out the door. Well I got just a couple hundred yards down the road and realized that this was not the same type of windshield that I had in my vehicle to begin with. It had a color on it, like a pair of sunglasses. I actually liked it better so I didn’t even bother saying anything to them about it. I specifically remember one of the gentlemen who was working on my car had come out and asked the secretary if it was supposed to be a colored windshield. At the time I didn’t know what or who he was asking for. Looking back I now know that it was my vehicle and they knew that it was not the same windshield and they should have said something to me at that time but they did not. I’m glad that I liked the new one but if I would not have then it would have turned out to be a bad situation. I would have given 5 stars if they would have at least mentioned the difference to me before I left their shop but they failed to.

Service was great. Was able to drop the vehicle off the night before and pick up after hours. Whole process was super easy,convenient, and very accommodating to my schedule!

Fast, professional service.

I have used Safelite in the field and this was the 1st time I went to their location to have my windshield worked on. The waiting area was clean and bright, there were lots of snacks and beverages to choose from. While waiting I was able to observe their customer service specialist call and receive calls. She was great, friendly and polite. I was also able to watch the interactions with the technicians and the other customers there (including me there 5 at the time). They were all very polite and kept the customers up to date on where they were at in the process of the replacement. I am a dental manager so watching how the front & back of the house interacts with the customer, as well as with each other is important.

Dustin did a great job installing my front windshield. It was nice that he came early, allowing more time for the windshield to adhere.

NEW WINDOW INSTALLED WHISTLES NEED SERVICE APPOINTMENT

Everything worked out great!! Very satisfied as always and would recommend safelite to everyone!!!