Nanuet, NY

What in particular made your experience memorable? In a word, or more precisely in a name. Jessica. She manages the jobs and work flow at the Nanuet location. She could give a clinic on customer centric care. First of all, if somebody is coming to Safelite, they have had at least vehicle damage, if not personal trauma to deal with and Jessica is a gentle, calming influence in a stressful situation. She understands what her customers are experiencing and does her utmost best to make sure that Safelite does not add to their stress and frustration. She listening very carefully to details, even allowed me to text a picture of my damage to her personal cell phone which she showed to a tech to make sure the correct replacement was ordered for my specialized windshield. And then, she called me at 7am the morning of my appointment to confirm that specialized windshield is indeed the correct part that got delivered that morning so I did not waste a trip to the shop and also to put me at ease as soon as possible that the repair would definitely happen in time for me to take an important trip with the my car the next day. I worked in the services industry all my life and can recognize good service when I see it, this was OUTSTANDING customer service. If it were my business, I would clone Jessica!

Very easy from start to finish. Keep in mind it's best to drop off your car and come back for it.

New windshield looks great. I got courteous treatment and prompt service.

We dropped the car off, received text updates, asked for new wipers which were added on the spot and two days later we had a crazy hail storm and the windshield held up great! Very happy with out service and the product.

Came to my house on time and had it replaced in no time!

Excellent Service worker was AWESOME and very kind and Patient

1--Advised the dealer sent "the wrong glass."
2--Cameras couldn't be calibrated.
3--Left with smeared dirt marks all over interior.

Safelite has replaced at least three windshields for me. Previous times installation has gone well. This time the old windshield apparently broke when being removed. Service was done at my residence, I was not present. Next day I found glass inside and outside the car, glue on the dash and broken glass traooed in the glue under the new windshield. Customer service response was slow and unhelpful. I am very unhappy with this job.