I called on Saturday afternoon to make an appointment and My windshield was replaced on Monday! They gave a time window of a few hours which I hate but the tech called me earlier to tell me when he was going to call me to give me a shorter window. He called exactly when he said he would. I was not going to be available at that time and he said no worries he would come to my work instead. He was there exactly when he said he would be. They send you a link so you can follow where the van is . The tech was friendly explained everything and I felt like I was in great hands. He was done in 1.5 hours just like he said he would be. New windshield is perfect and no problems.
Highly recommend!!!!!!

Sorry I didn’t submit the review the same day, as I totally forgot the technician name, but he was extremely professional and able to answer all my questions regarding the installation of my window. I appreciated the call and his prompt service. I was totally impressed with the service. Thanks again.

Thank goodness for Safelite!

Very accommodating and efficient

Excellent run process. From the app to the technician.

Waited all day for my 12-5:00 appointment. At 4:30 I checked in with customer service both via text and by phone (hung up on after being on hold for 11 minutes and had to call back in). I was told that no one was able to come and I could reschedule for another day (via text customer service). I was told there was no guarantee that this wouldn't happen again when I asked for a guarantee the new appointment would result in service. So asked if I could get the first appointment for the next time and I was told YES but I would have to PAY you for this. So I would have to pay you for just doing what you are supposed to do in the first place? Seriously? The phone customer service went a bit differently...they tried finding my tech and at 5:00 I got a call back from the tech saying could come but closer to 5:45 or 6:00. He finally showed up and was able to attempt to fix the crack. He stayed for about 30 minutes and was waiting for the sealant to dry (which it wasn't as it was cold and dark out by then). He told me he would be able to leave me with a razor and when it was properly dry I could remove. Had you not over scheduled him and he could have arrived during the window the sun would have been out to help with drying the product. I will be telling my insurance company what lousy service you provide.

Window does not roll down and now door handle does not work

Technician was professional, explained everything, and answered all my questions.