Norwood, MA

Great email updates and photo of Tech coming

The technician was polite, but beyond that my experience was terrible.
I pulled my car into the garage, he completed the service but never told me he was done he just left without notifying me.
Due to covid I shut the garage door and didn’t drive for several days. My daughter went to retrieve something from the trunk and came in the house crying with blood dripping I asked what happened she said there was glass in my trunk and she appeared to have shards stuck in her finger.
I then checked my car and saw glass in the back seat, the floor, trunk, head rest and air vents.
The window was intact with no shards when he came to repair it. I don’t understand how there is now black glass everywhere.
I then checked the exterior of the area where the repair took place and my chrome is dented.
I have not driven the car for weeks now so the damage did not occur from anything I have done. It was new since the repair not even the original damage for which I needed the repair.
I am very disappointed in the lack of communication and service.

Had to chase them for weeks to secure my particular windshield. Ended up with a couple work orders. Once I got the right onsite contact everything went smoothly.

The window was replaced well but the technician cracked the plastic of the car. There was no note, text, call or further instructions that the service was finished. Didn’t even tell us about the crack/accident that occurred. we noticed and had to call again. Had another tech come out a few days later and we will have to wait for it to be fully repaired.

Though the work was fine, I had a confimred appointment at 11AM Saturday. I show up on time and the replacement glass is not there. The guy behind the desk says" Yeah, they're usually late. Maybe by 1." I suggested that they could have called me before I got there. Then asked them to call when the glass got in. Rearranged my Saturday to accomodate a return trip. No call. Just a text cancelling my appointment. I call on Monday. "Oh yeah, the glass is here." I come in and work is finally done. I'm driving home and realize that my ezpass is missing from the windshield. I go back. They retrieve it from the back. I leave. 4.5 trips to get this done. Don't seem on their game.

Work done as promised and on time

Awesome service technician, fast, friendly and did awesome work!!!

Keep me informed of every movement