I had fairly low expectations, and fortunately have never had to have a windshield repaired or replaced up to this point, but I was blown away by the level of professionalism, customer service, and quality that Safelite OKC provided from the moment I stepped in the door. The process was thoroughly explained to me by Renee (sits up front), and she made sure I knew the cost and warranty information before they started on the car. Renee offered me drinks and snacks while I waited and gave me updates throughout the process of the repair. Austin (technician) did a fantastic job, and you would never know that he was ever in the car or that the windshield had been replaced - it was clean and seamless. All of the staff I encountered were in a great mood and were very friendly, and I left feeling as if it was one of the more pleasant customer service experiences I can remember in a long time. Hats off to the Safelite OKC team - they take pride in their work and it shows. Though I hope I don't need windshield work ever again - if I do, I'm a customer for life!