The replacement of my windshield was quick and painless. They completed the service without any problems. I was sent both text and email updates as to the status of the job. I received a copy of the warranty also. Overall it was very easy to schedule. I dropped my car off and it was ready within a couple of hours.

I took my 2020 Jeep Gladiator for glass replacement. After I had been there 15 minutes they came to tell me they couldn’t finish the job because the software in their machine to recalibrate the camera in my windshield for adaptive cruise control and accident avoidance. They said they could put in the glass but couldn’t say what would or wouldn’t work with the electronics. I had to get a separate (several days later) appointment at the Jeep dealership. I’m unsure yet how my insurance will treat my additional claim for the service at the dealership as I haven’t had I completed yet.

Had the glass shop ran my vin or even looked at the vehicle description they would have known that they couldn’t complete the job. I would have gone to the dealer in the first place and the duplicated efforts would have been avoided.

Communication. Check the jobs you accept and communicate with the customer in advance so they can make the best decision. Finding out at the time of service is no different than getting there and not having the windshield.

I’ve had good prior experiences with Safelite. This was not one of those.

Same-day walk-in service. Friendly staff. Excellent work. Detailed text message explanation from tech who did the work. Highly satisfied!

This was the BEST car maintenance-type experience I’ve had in my 20+ years of driving. It was very easy to make an appointment online. I showed up, and was done in about 20 minutes. The technician was amazing. He walked me through the process before my chip was repaired, and let me know what to expect. He answered any of my questions, and was extremely professional. He reviewed with me after the chip was fixed as well, to make sure I was satisfied prior to leaving. The work is quality. The customer service is outstanding. I will be coming here exculsivly in the future.

Very good customer service and work quality. I would highly recommend safe lite!

good experience!! friendly staff. excellent service!!

The service was amazing except for the technician was delayed and did not make the 8-12 window. I called the main number and asked about it. The operator called the service technician who called me and explained the delay. They were both polite and offered to reschedule. I opted to continue to wait for service that same day. The email I received indicated one technician was coming yet a different person showed up. Other than all that, my windshield was replaced and the technician was polite, clean and fairly quick.

Very friendly, time frame was on the dot from start to finish and, best of all, there was a quiet waiting room where I could get work done.