We called on a Thursday and had an appointment for Saturday! We had last minute plans made for Saturday and called and were rescheduled for Monday (easy process, no questions asked). Showed up for service and asked for a phone call when it was done as I was going out to brunch and they had finished patching a crack in my windshield in no time. We thought we had two little cracks so when they called he told me he had his partner check it over for a second set of eyes but they were only able to find the one imperfection. The other one we thought we had ended up being service dirt/debris. They washed all the windows and even vacuumed the floor boards. They contacted our insurance and we had a seamless process start to finish. Outstanding service!

Safelite was fine with repairing my glass. However they inadvertently damaged a system in my car that needed to be repaired. While they eventually covered the repair through their internal insurance program I was troubled with how difficult it was to talk to anyone locally. They funnel ALL phone calls through a central national answering service. Even after I was able to discuss my problems with a local manager they adamantly refused to give me a local phone number to call them back. Instead they gave me the national number and said that is the only way to reach them. Finally when a representative called to address the delay in my reimbursement they left a message in which they did not identify themselves by name and said to “call Safelite “ if I had any concerns. The purpose of this review is to point out that taking away the local, personal contact for customer service creates a significant customer dissatisfaction when even a simple question needs to be addressed. I will work with local companies that answer their local phone as a preference whenever this is available. Safelite could really improve PR by making this one simple change.

easy to make an appointment and possible chance to get it done instantly if not backed up???

Kind staff.
Fixed quickly
Good

New windshield! Great service!

The person who came out to replace my windshield was professional, completed the project quickly, and did a very nice job. My windshield looks great now!

Patrick was very friendly and helpful, the mobile option is great.

Staff made the scheduling, drop-off, and pick-up as painless as possible. And the windshield has held up fine through several fall rainstorms in rapid succession.