My windshield had been cracked for about a year and I had been worried when it would become a safety hazard. While driving to work, it went from 1/3 of the windshield to the rest of the way across in front of my eyes. It’s a Friday afternoon and I am worried about driving my vehicle. I call Safelite. They are walking me through the steps, when I get to the root of my problem: scheduling. I had to wait a week. I pled me case and after some amazing service, they fit me in with a mobile appointment the next morning at 9:30. Truly spectacular service, kind customer care, and quick work that looks great and saved me a lot of hardship. Safelite are top notch.

Service professional was a pleasure to work with.

The chip is filled and looks ok. I’ve never had a chip repaired so I have nothing to compare it to. There’s still small cracks around the repair so they will spread this winter I’m sure and I will have to replace the windshield anyways which is what I was trying to avoid in the first place.

Very friendly and efficient service.

Tech 1 damaged vehicle removing old windshield. Tech 2 came next day to install windshield with no knowledge of what took place with Tech 1. Tech 2 was really knowledgeable and went above what he should have been asked to do (thanks Joe). He installed the windshield, got me in touch with an area manager to get the ball rolling on getting my vehicle repaired. Had to take my vehicle to a body shop to have both A pillars repainted, dent and scratches in drivers fender repaired and repainted, and back of hood buffed to remove a surface scratch. Tech 3 installed windshield again after it needed to be removed for body work. Tech 3 did not get the trim pieces installed on cowling correctly, also hood gasket on cowl was left hanging loose. They also left garbage in the bed of my pickup when done. Yes, Safelite ended up covering all the costs as well as a rental. My question is who in the world are you guys hiring!? Who is training these people? Who decides when they are qualified? Now I have a vehicle with something that will show up in a car fax and when I go to trade my truck eventually could leave me with a lower trade offer. All I wanted was a windshield replaced. I ended up with a 3 week headache. Sorry but I will go else where the next time I need a windshield replaced.

I have been waiting for over a week to get the glass fixed on my car. Two days in a row the replacement glass showed up scratched. I get that is out of the staffs control. So we rescheduled for a day over the weekend. No one called us, but I had to call and ask a million to see when the tech would be to our house to fix it. Tech finally called after the office had to call him, and told us he couldn't find the replacement glass that had been ordered for the 3rd time. My insurance covered the repair and I'm not looking for anything for free, but the ball was dropped and a lot of rescheduling went into this and they didn't really seem to care.

Staff is super friendly and accommodating

Service man was early and was very professional. Did excellent work.