Parkville, MD

After storm debris left a huge crack in my windshield I needed to get my car repaired immediately. Safelite on Harford Rd got me in and out quickly. There was a quiet area to get some work done and the technician was very pleasant. Great experience!
Thanks

My windshield was replaced quickly.

Customer service is not the best. It was not a friendly environment. Does not make you feel welcome. No one in the office. You have to wait a least 10 minutes before anyone acknowledge you. The work was great. No issues so far. It’s been 1 week

I was in the shop for close to four hours, so I got time to observe staff during that time. Top notch all the way through. They communicated with me when they needed to do so, and I observed very positive interactions with all other customers during this time. All staff were polite and informative. I'm not sure if all Safelite shops work this way, but this is one you should be proud of.

I have been to this location a couple times and always had a great experience. They tell you the truth about the repair. My repairs were for a cracked window and a chipped one. Both windows did not need to be replaced and holding up well after the repair.

This is the second time I have used this location of Safelite Auto Glass. In both cases a stone was launched by the vehicle in front of me and caused a chip right in my field of vision. In the first situation on our Audi, they replaced the windshield. On the second occasion (Land Rover), they repaired the windshield. I might add that the insurance company (Travelers) decides what type of repair or replacement is suitable, not the Safelite repair shop.
In both cases the repair was done in a timely manner and the work was excellent. I highly recommend this Safelite repair center.

Only complaint is I was told to drop my car off and the part did not even com in yet. Had to leave my car over night and pick up the next day. Service was good otherwise.

Great job and great service