Parkville, MD

The technician was prompt, courteous, and worked expeditiously. Job well done.

My windshield was hit by an object while driving to Florida. I reported the lost and Safelite set up an appt. in Florida. 1st. appt. cancelled in Florida because of an insurance obstacle. Talked to the agent at Safelite, resolved the problem and my appt. was rescheduled for Thursday (delayed because the replacement was for OEM glass). On Thursday I was informed that the glass did not arrive. Arranged to have the glass delivered to Safelite in Myrtle Beach the following Monday. Arrived in Mryle Beach and I was informed that my glass had not arrived because Safelite did not know that the glass was OEM. I informed that my work order form Florida indicated in that it was an OEM replacement. They informed that thay could not obtain the glass prior to my departure on Saturday. Finally had my windshield replaced at Safelite in Parkville, Md 2 weeks + after 1st. reporting the claim. My experience was a nightmare. Note I did recieve excellent help for Denise in Florida and the techs at the Parkville location. The personnel in Myrtle Beach were terrible. And they lack of communication between differen Safelite locations leaves a lot to be desired.

My drivers side window shot by a bb, tint holding it together, one Saturday night. Went online Sunday morning, scheduled the appointment for that monday afternoon during my lunch. I work about 3 blocks from them so I dropped it off and was trying to get a time worked out for me to pick it up. Great guys in the office said if it worked out with their schedule someone would drop it off to me at my office. It worked out perfectly. And by scheduling on line it was all verified by insurance before I got to the shop. Couldn't be happier!

When I arrived at the shop, no on acknowledged that I was even there. After about 5 minutes, he came to the service desk and asked me what I wanted. They did move me up to an earlier time because of a slot of time available, and I appreciate that. However, as I was exiting, he called me back and told me to be sure and give him 9 or 10 on the review. He had given me a folder with the receipt and information about the job, but failed to tell me I should not remove the tape right away. A neighbor happened to see me and reminded me that the tap should not be removed. It seems to me that was way more important a reminder than how I should rate the work. Admittedly it is in the folder, but I would not have read that until I got home. The natural thing to do, for many people, would be to take the tap off as soon as they saw it when they got out of their vehicle.

The service was done on time, communication of the technician was excellent, after a call with my insurance company all was good.

The service I received was quick and straightforward. It could not have been any better!

Quick appt, excellent service, appreciated vacuuming of car!

Great experience. They were ready and started on-time. They recommended the appropriate service/replacement