Pittsburgh, PA

Front desk was friendly and service was quick.

I took my jeep to the Safelite location in Penn Hills PA. The new windshield was leaking air and water very bad... I contacted Safelite, they sent somebody out who put sealer an inch thick around the top of my windshield... when I called to complain, I was advised that only the manager could do anything to correct this problem and he was on vacation… I have never heard from them since. TERRIBLE TERRIBLE CUSTOMER SERVICE!!!

I took my jeep to the Safelite in Pennhills PA. I took it there so the guy did not have to work outside in the rain/cold because I wanted it done correctly. when I left there it was leaking air the next morning water had also leaked in. The windshield was obviously installed incorrectly and according to Safelite an incorrectly installed windshield is a safety hazard! I called Safelite, they sent a technician to my residence who filled the top of the windshield with black glue/sealer! (Very bad looking) when I called back to speak to somebody they told me the only person I could handle that situation was the manager and he was on vacation. I have never heard back from Safelite about this matter… This job was done in December 2019

At the beginning of the self isolation period my back window shattered. I placed an order for a replacement window at 11:00 PM, and by 11:00 AM the next day a technician came over. I had to work, he took my keys, did the repair, and even closed my garage door for me. The quality was excellent.

Don’t like the repair
The serviceman was fine

Karo was my service technician and he was so professional and very courteous. He did a fantastic, quality job. He is a 20 out of 10. Thank you Karo for making the process so easy for me.

Customer service was excellent. However i paid for the glass treatment and it rained the very next day. There wasn't a difference so the treatment was never applied. I called and they said i would be refunded the treatment amount which never happened. Its impossible to get in touch with the store now and its been a whole month since and still no refund and no communication.

Technician was friendly and did a great job.