Redlands, CA

Perfect service from the online quoting to picking up. Communicated every step of the way, can’t think of anything they missed. From text reminders to friendly calls, they were awesome. Makes me want to break another window just to have excellent service in these trying times.

The serviceman was very good in every way, my only complaint is I had to wait 2 weeks for service,

the mobile tech filled the chip on my windshield, however the resin didn't penatrate fully in my opinion as I can still see the major round of the chip.

Safelite/Company/Tech

Poor service appointment window time frame tech needs to call prior to service appointment with better service window. I would like a call 24 hours prior to my scheduled service appointment with better eta. I feel like they just wake up and call if you don't answer the phone they reschedule your appointment. I waited over 1 week for the appointment to just have it rescheduled, because I didn't answer my phone between 8am-1pm I cannot be waiting around same day phone call. I would like a better time frame, and better customer service when I call for updates as well.

I thought you use trucks, I was not given a choice.. 20 miles to your office and a two hour wait..
The job was well done. Deductible of a $100.00 was unusual for my Ins. company.

Paul was very helpful and accommodating.

I received excellent service from Safelite. The gentleman who fixed my windshield was polite, pleasant and respectful. The process was easy, organized and very efficient. Thank you so much!

My paint was scratched and plastic was broken during the installation.