Rice Lake, WI

They were awesome. We had to reschedule due to mother nature and they worked us in as soon as they could. Would for sure use them again.

Stopped at the shop and was told our insurance company had to set up the appointment. We went home called Am Fam and 2 hours later chipped was repaired

Slightly long initial appointment schedule (6 days). I was notified the day before the appointment that my replacement glass arrived damaged and needed another one shipped in (no fault of Safelite, and not affecting my rating). The rescheduled appointment was very lengthy (8 days). The service appointment itself was superb, kudos to Cale.

Prompt, efficient and done right! Thank you very much and am very glad I decided to drive to your location!

Although everything went well at first, my wipers were put back on incorrectly, they were set to low. The next day it rained and I had to go and buy a tool to correct them.

People are nice to deal with at the shop. Little disappointed that they couldn’t eliminate the chip spot as it wasn’t very big to start with. You can still see the chip in the windshield. In past visits, they have been able to make it disappear.

The customer service is friendly and professional here! I highly recommend them. I had a clicking when using my windshield wipers after my windshield replacement. I stopped in and they immediately brought my car in and figured out that the windshield was defective causing the wiper to hit a hump in the glass. They ordered another and scheduled to replace it right away. I couldn't be happier with their customer service.

Tech arrived 2 hours past earlier appt. time. Apparently did not check glass edges before leaving the shop, cracked the new glass during install and says he must have forgot to check for rough edges and that's the reason for the crack .. really? Called him (Tim) the next morning (the 19th) and told him that the delay to March 8 was not going to work because (a) we were planning a trip and (b) had made arrangements to trade the vehicle and this was really a mess and inconvenience for us and to have his manager call us and discuss a resolution. That was on the 19th; no call or contact with any of the people at Rice Lake as of today, 2/26. This is not acceptable, not professional, and not living up to the promises and marketing messages. We unfortunately made a very bad choice to choose Safelite, and because we placed our trust into your company we are now screwed re what we do with our plans,, time and money. Most reputable service companies would do there shop inspections in the shop, send a qualified tech, be on time, and keep their promises if in when things go wrong .. an example being honor a customer request to have a manager call and intervene when there is unsettled business. Also, the armor plated plan to have no local number available to the customer is absurd. So all in all it's worse than bad because of the additional components going un addressed by the franchisee. Looks to me like a freebee is owed wrapped in an apology. There's a last time and a positive reference which have both passed you by.