Rochester, NY

Bazaar Voice user reviews Trustmark

Store address:

1260 Scottsville Rd
Rochester, NY 14624
877-465-5224

Store hours:

Monday - Friday:7:30 AM - 6:00 PM
Saturday:7:30 AM - 5:00 PM
Sunday:Closed
View on map/get directions
View or edit your appointment

Windshield Repair and Replacement in Rochester, NY

Windshield damage can spread quickly due to the heat of summer or cold of winter, so stop by Safelite® in Rochester, New York when chips and cracks first occur. Our windshield repairs can help prevent the spread of damage - plus each repair carries a national warranty. The SafeTech-certified technicians at Safelite® Rochester also carry out full windshield replacement for extensive damage.

Auto Glass Services Offered:

Local tips:

We have a Dunkin Donuts 3 buildings down. Customers can watch TV in the waiting area.

gold star gold star gold star gold star gold star

@safelite not only did the safelite guy replace my windows, he cleaned all 4 of my other windows and my rearview....how awesome

Twitter AvatarToni T.@ToniLeighMc

SAFELITE AUTOGLASS - ROCHESTER,NY (01790) is rated 4.6 out of 5 by 686.
Rated 5 out of 5 by from Great service Ontime, quick, and very professional. Would definitely recommend.
Date published: 2018-07-17
Rated 5 out of 5 by from Kind, compassionate, professional service! Amazing service, friendly atmosphere, job very well done!
Date published: 2018-07-17
Rated 5 out of 5 by from Quick and easy Excellent job. It was so quick and easy. Very convenient.
Date published: 2018-07-16
Rated 5 out of 5 by from Awesome professional service I used them to replace my windshield and I needed to wait while they fixed it and it was done in less time that they qouted. Dave, the one who did the work on my car communicated what I needed and made sure I was comfortable with the entire process. Dave also made sure I had the information I needed in case there were any questions. I would recommend safelight to anyone.
Date published: 2018-07-14
Rated 5 out of 5 by from I can see clearly now A week ago I was taking my dog to the vet. While on the expressway something hit my car windshield and cracked it on the drivers side eye level. My insurance company made it all so simple to make the claim and get it fixed. Their first attempt made the crack worse so they scheduled the appointment to replace the whole windshield at my home. Awesome job Safelite!!!
Date published: 2018-07-14
Rated 3 out of 5 by from Unexpected frustrations Set up for drill & fill repair of a chip and due to location of defect, was warned it could crack during repair and need replacement. It did indeed. No problem! Tech was terrific. THEN it got complicated. I was told the windshield would take two or three days to come, so at day 5 I called Safelite because I had not heard anything and the cracks were widely spreading d/t the heat. I waited ten minutes on hold, and was told someone would call me back from the local store within 20 minutes. No one did so. After 1.5 hours, I called the 800 number again. Got another nice person, explained it all again, waited while he called the local store manager and was told that the manager was on the road and would call by 4:00 pm to let me know what was going on. He did not call at all. Two days later, I called the 800 number again and asked to have the local store number. I called, asked for the manager, Scott, who twice was supposed to call me. He told me he THOUGHT he had called me, and said the windshield would be replaced the following Tuesday- another 5 days away! He explained that they were "busy". I expressed that nearly two weeks was an unreasonable wait and that I was very frustrated and surprised by the repeated failure to follow through by himself and the local store. Attempting to appease, he rescheduled the replacement for the following day, and said I would be given a set of new wipers to make up for the unfortunate lapses. The windshield was replaced, it looks great, and was done at my work location- all good. I did not, however, receive any wipers. I will not likely call Safelite in the future and I have let my insurance agent know that the process was not as smooth as it should have been, unfortunately.
Date published: 2018-07-12
Rated 5 out of 5 by from Fast and friendly I think a meteorite struck my windshield. A very high pitched ping while I was driving on an expressway and an hour later a crack developed.
Date published: 2018-07-12
Rated 2 out of 5 by from Where is my top molding! I used them twice last week once for removal and once for an install. When they finished there was no top molding. Please replace it as it was there when they removed it. Help!
Date published: 2018-07-12
  • y_2018, m_7, d_18, h_23
  • bvseo_bulk, prod_bvrr, vn_bulk_2.0.8
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_686
  • loc_en_US, sid_01790, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_safelite-local
  • bvseo_sdk, net_sdk, 3.2.0.0
  • CLOUD, getContent, 9ms
  • REVIEWS, PRODUCT
scroll to top