The whole process went well without a hitch. The technician who replace my windshield did a fantastic job!

From the point of setting up the appointment, all the way thru installation of the windshield, the customer service was super high quality. Nate, the glass installer, was especially communicative to set-up the final time and how to treat the glass for the week following installation. All in all, a top-notch experience.

The guys were awesome just left a lil bit of glass in my car! But overall the customer service was great!

David was courteous, professional, on time and clean.

The tech was wonderful and walked me through what he was doing with my vehicle

The service was great and Nate and Nick showed they cared.. however there was a disconnect in email notifications and follow up from Safelite. Let me explain: I had my appt. confirmed for a 7:00am - 12:00pm installation at my office. This was my wife's car and since she travels extensively in her car for work, switching cars is a challenge. On the day of installation, I arrived an hour and a half ago work to be sure her car was available. Somewhere during the morning I noticed there was an email from Satellite rescheduling the appoint meant for the afternoon. What I didn't see was that it rescheduled because the glass was a special order and it was now scheduled for a week later. This is in acceptable as I would have expected the following: First, in these automated times, it is very easy to confirm inventory when assuring customers of an appointment. Second; to arbitrarily change/ reschedule the date without a phone call is unbelievable. At the end of the day, I called and spoke with a "Dan" from a Hornell office who in addition to apologizing and saying he was surprised it happened that way, promised to call me back the next day and let me know what happened and why! He did not so I had to get back on the phone with someone else to re-confirm the new appointment. In the end I took the car into the store on Scottsville Road and they installed it. My issue is with the lack of control and awareness of your inventory and most importantly your lack of a phone call. I told Dan that I wish I was paying for the job (instead of my insurance company) as I would have expected you to do it for free or a deeply discounted price. I still want to hear about these two items. Once I do, I plan to send in a similar report to my insurance company (Geico) to let them know what happened... just in case this is a pattern. Please let me know what happened. BTW: I let Nick know there is a small 1/2" gap in the rubber piece that wraps around the top of the windshield. It appears that this piece was short or not centered when it was installed. We agreed to wait and see if it becomes an issue.

Fantastic picked up car fix it and brought it back.

My wife dropped the car off and I picked it up a few hours later. Glass looked good, no one tried to upsell me on anything and the service was nice.