Rochester, NY

Technician was great . Explained everything he was going to do . Awesome to work with .
Highly recommend him .

The first appt. they showed up with wrong windshield, claiming they tried to contact me for the vin number. I did not get a voice mail and or missed call. I receive 50 calls a day never have a problem. Then I was told they would come 2 days later so I made plans until I receive a call from your service man that he was coming today instead. it wouldnt be a problem other than the fact I now have about 9 hours waiting and being tied to my house. Once the correct windshield arrived and the tech was done installing I noticed a scratch in the windshield once he finished instaslling. I would have a difficult time referring your company to anyone.

Prompt, courteous service that was completed in a timely manner.

All aspects of my recent interactions with Safelite -- communication, punctuality, installation -- were handled courteously and competently.

I had a great service and really appreciated the attention when I picked up the vehicle and needed expert advice as to why my rear windshield wiper fluid was not working after blade changed, learned the fluid comes out from the 3rd brake light area instead and just needed more priming to get it flowing again.

Daniel arrived on time, was friendly, and explained what he was going to be doing to replace the windshield and the calibration of mirrors and safety features after the installation. He worked efficiently, not stopping to check his phone or anything else that would have been distracting to the work. It was also very cold out and since the installation took place at my work there was no cover. So kudos to him on that note as well. He cleaned up and left no sign that anything had been done other than a clean and crystal clear windshield! Great job Daniel.

He came ti my workplace did a quick and awesome job and even got all my stickers back on! Highly recommend Safelite! Hassle free and prompt!

It was very prompt and courteous. Was disappointed crack got a little bigger with treatment process but we will see how it works out.