Windshield Repair & Replacement in ROCHESTER, NY

MARIE

02/14/19

They were very punctual and

They were very punctual and the gentleman was pleasant and helpful.

CARESSA

02/13/19

I waited 2 hours for

I waited 2 hours for my windshield to get replaced when they knew I had a time crunch. Was told it only takes 45-60 minutes. Also put on the order that I wanted new windshield wiper blades which they did not put on. At the end of the day I'm happy that I at least I have a windshield that's not cracked.

On SAFELITE AUTOGLASS - ROCHESTER, NY

Safelite Team

02/15/19

We're glad you are happy with the new glass, but we apologize for the delays. It is unfortunate that the wipers were not in stock at the time of your appointment. Please feel free to stop by the shop or contact our Customer Care team at 800-800-2727 to inquire about the wipers. We appreciate your feedback and look forward to assisting you.

JEFF

02/12/19

No Issues, Professional Installer

Jeff was on time and got my windshield replaced quickly. It was obvious that he had been well trained and had a great deal of experience. The new windshield looks great!

On SAFELITE AUTOGLASS - ROCHESTER, NY

LARRY

02/08/19

Fast and timely repair just one concern......

Online quote, online scheduling appointment and time to complete the job was fast and efficient. Jennifer and team were friendly and courtesy. My only concern is that less than a week after getting windshield replaced I was driving on I 90 Thruway heading from Syracuse (work) to Canandaigua (home) at night and raining hard and my driver's side windshield wiper blade flies off the arm as I'm on thruway going 70 mph. I could have been in a serious car accident but luckily I wasn't. I had to drive for almost 18 miles with no driver's side wiper blade. The metal from the arm scraping against the windshield and leaning towards passenger side to see better out of the windshield. Talk about CRAZY!!! Now can I prove 100% the blade came off because of the work to install the new windshield no but what a coincidence huh?? I've been driving for almost 30 years and that has NEVER happened to me before. So because of that my rating is average. Please make sure your Techs check the wiper blades after each job!!!

On SAFELITE AUTOGLASS - ROCHESTER, NY

Safelite Team

02/12/19

Oh, no! We're glad you are okay, Larry. We apologize for the oversight by the technician and the dangerous position it put you in. Please feel free to stop by the shop or schedule a no cost follow up at mysafelite.com. We want to make sure everything is right. Thank you very much for sharing your feedback, we look forward to assisting you soon.

JOHN F.

01/23/19

Amazingly Easy and Fast

Thank you to everyone in the Satellite office. I arrived 5 minutes before my appointment and was greated immediately and registered. The chip was repaired within 15 minutes. The technician came to the waiting area explained everything to me, and I was done and gone in less than half an hour! Perfect thanks so much😊

On SAFELITE AUTOGLASS - ROCHESTER, NY

Safelite Team

02/13/19

Amazingly easy and fast is the level of service we strive to deliver every time. We take pride in making sure our customers have the best possible experience and we are so happy you loved working with our team!