Toni T.@ToniLeighMc- REVIEWS
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Service Technician Work Experience Safelite Tech
Windshield Installer Staff Looks Repair Problems
Scheduling Employees Recommend Window Appointment Guys
Man Use Communication Crack Fixed Representative
Service Technician Work
Experience Safelite Tech
583 Reviews
Updating Results
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
On-time, great work, & no problems
Communications before hand were excellent. Installer arrived at agreed upon time and did an excellent job in removing the old and installing the new. No problems or concerns at all. When all was done, the windshield was like it never happened.
On SAFELITE AUTOGLASS - SALISBURY,MD
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Easy and smooth process
Every thing went well in getting our wind shield replaced. The installer was great. No mess, no problems at all. Thanks.
On SAFELITE AUTOGLASS - SALISBURY,MD
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great experience. Friendly staff prompt
Great experience. Friendly staff prompt service
On SAFELITE AUTOGLASS - SALISBURY,MD
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
8-31-19 - 2006 Toyota Sequoia - Salisbury, MD
Repairman arrived as scheduled. He was very courteous and meticulous in the performance of the glass replacement. His professionalism was very much appreciated.
On SAFELITE AUTOGLASS - SALISBURY,MD
We are so happy you had a great experience with Safelite. We appreciate your business and we will always be here if you need anything. Have a great day!
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Reviewer
1 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
Bad service
Had two techs assigned to repair a crack windshield the size of a dime. When the techs were finished there was no repair, only a further cracked windshield the size of a fifty cent piece. When I contacted the company I was passed from employee to employee stating you signed the waiver before they even did the job. Finally speaking to a manager who was rude, very short and not concerned about the real complaint. Just kept repeating you signed a waiver. Lacked complete customer service skills. He lacked the will To understand the inconvenience and the frustration that would be clearly expected.And now I have to spend $500 to replace the windshield that safelite damaged. The windshield was damaged immediately after the techs were finished. Bad business and poor service. Lastly for an appointment that was scheduled for the hours between 8-12. I spoke to 3 safelite techs in one day and no tech arrived until 1:30pm. As the customer I am to understand there circumstances for the tardiness, the busy schedule, and an over booked tech which no notice was given until I contacted them. I had work done by safelite before with no complaints but this is by far the worst experience I’ve had and would not recommend them.
On SAFELITE AUTOGLASS - SALISBURY,MD
The repair process involves the injection of special adhesives into the damaged part of the glass. The degree of success of each repair is a function of several variables. The best results are obtained when the damage is recent, the point of impact small, the cracks around the damaged area are small, and there is not moisture or other foreign matter in the damaged area.
In some cases, the attempt to repair a windshield can result in the chip or crack becoming larger, and we are not responsible for such damage.
Our windshield warranty works as such: if you are dissatisfied with the repair, we will credit the cost of repair toward replacement. If your insurance company paid for the repair, the insurance company will receive credit.
We guarantee that the repaired portion of the windshield will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of repair toward replacement.
This windshield warranty applies as long as you own or lease the vehicle on which the repair was made and is not transferable.
In some cases, the attempt to repair a windshield can result in the chip or crack becoming larger, and we are not responsible for such damage.
Our windshield warranty works as such: if you are dissatisfied with the repair, we will credit the cost of repair toward replacement. If your insurance company paid for the repair, the insurance company will receive credit.
We guarantee that the repaired portion of the windshield will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of repair toward replacement.
This windshield warranty applies as long as you own or lease the vehicle on which the repair was made and is not transferable.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent service
Everyone at the shop was very professional and did a fabulous job on replacement my rear window quickly and efficiently.
On SAFELITE AUTOGLASS - SALISBURY,MD
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