San Antonio, TX

The Safelite technician was on time and very professional and friendly.

Need to bring it in there are runners starting off recent repair

Great. My fleet mngr ordered the wrong one but the tech noticed right away and got the correct one ASAP.

The technician arrived far earlier than anticipated and replaced the windshield very quickly and efficiently. He made sure to communicate the few difficulties (pollen, and the fact that the windshield and been replaced before) and resolved the issues. I would give the service an even higher rating than the ones listed below if I could.

I made an appointment on line two weeks ahead. When the day came I was told I would have to drop off and come back end of day. Also was supposed to get OEM windshield and did not had to come back to get the write windshield put in. Then after that when I finally got right windshield put in found out me radio mix wire was cut that runs along windshield! Instead of tech letting someone know "CODY" shoved wire back up into ceiling. When I came back another tech saw what he did. NOT good to say the least. Waiting on manager to call who she needs to call to find out how to take care of this problem.

Wish I had not had to wait for weeks to get it done, also. But it is fixed now & in the amount of time that day they said it would be. No problems.

Good

I am waiting for a return visit to 'tune' up the windshield replacement. There is a wind sound when I'm driving and I'm waiting for a scheduled return visit to complete the repair. If the visit is successful, I'll change my responses to excellent. The repairman was courteous and friendly and explained what to look for after he completed the replacement.