San Antonio, TX

Dropped off in the morning and got call truck was finished by 10am. Things went smooth even under COVID circumstances.

Even though I couldn't get my windshield replaced at home due to the sensors on it and the calibration needed for them, I really enjoyed my experience at Safelite 's location. Check-in and out was easy. I was made aware up front of the costs. They worked seamlessly through my insurance. Safelite called me and walked me through the dos and don'ts and even cleaned the inside and outside of all of my car windows, front to back! That's really going above and beyond.

Anniel and Jimmy are the best! They provided outstanding customer service and support! Replaced 3 windshields and one rear quarter glass over the last year and each visit was great!
Jimmy actually used his own money to put gas in my car while he calibrated the eyesight feature on one of my vehicles. Anniel ensured I was happy with the service before I left the store!
Recommend this location (San Antonio, Silicon Dr.) to anyone!

overall great job on the change out.

My windshield looks awesome I had to replace it due to a rock chipping and splitting it. The only thing I have to say is that communication IS KEY. I had to reschedule three times before I finally got it repaired. The young last at the front who schedules, accidentally scheduled me a week later than what she told me. She also did not tell me that my windshield needed to be recalibrate at the shop. I was under the impression that it was being done at my home during the replacement. I took off work to be at my home by noon, waited.... no one shows up. I call and they say oh your the following Monday and is at The shop and it’ll take 3-4 hours Ma’am. None of that was said to me when I made my appointment for the third time. I had to get someone last minute to drop my car off and leave it overnight to come back the following day. Just very inconvenient and poor communication. I’ve been in the customer service field for 20 years.... communicate better!!!!

Everything was excellent except that one of the office staff was not wearing a mask.

dropped the car off at the appointed time and they called me 3 hours later when it was ready. Looks good.

Technician arrived on time and carries out repais efficiently. Highly recommend Safelite.