San Antonio, TX

Only downfall is a person cannot get through by telephone to reach someone at the shop.

When they filled the small crack, it did not look like it had been fixed at all. Though it may have been full of serum, the crack is still very visible on both the inside and out. This has never been the case with any other company I have encountered.

Great, fast service. Thank you!

I had my windshield replaced and the tech did not put the wipers back on properly.

Installer went above and beyond what I expected!

The employee was proficient and very skilled. Timely and did a great job. He definitely knew his craft. Thank you again Safelite.

My service guy was nice and professional. I have had windshield repairs before on other vehicles and was satisfied with the outcome. On this day it was average. I know there is no guarantee it will crack more but when it was filed it did and you can see the refraction of light from it. It is not horrible but I have not had this happen before. I will still use them again if needed just disappointed.

The technician did not go over the window replacement with me.
It took over two hours to have my window replaced, I had an appointment. At least ten others came and went before I got my truck back.
My entertainment center antenna was not put back in its place. My cell phone mount station was not put back. My left fender now has a two inch paint gouge in it. Onces I notices the paint gouge I called, it was after store hours so I sent a text. Explaining the damage. The store never called or texted me back.

One note for store manager:
The store did not have cups for the coffee, but there was coffee.