San Antonio, TX

The windshield replacement in our 2019 Mini Countryman took 3 trips by Safelite technicians to complete. After having the windshield installed on a Friday, we were notified a technician would need to return Saturday as the calibration on the collision avoidance system was not complete. The following day the mirror and avoidance system sensor fell off the windshield while driving. As Monday was a holiday I contacted the technician that calibrated our system and the local office as they opened Tuesday. I was told a second windshield would need to be ordered and wouldn't arrive until lunch time. I later received a text message informing me a technician would arrive between 12:00 and 6:00 pm to make the repair. At 5:45 two technicians arrived, to clean the original glass and reinstall the system. After taking nearly two hours to complete the installation and calibration we were told during the first attempt the technician failed to use the necessary primer to adhere the mirror and sensors. The repair became a major inconvenience attempting to get this fixed amidst a soccer tournament and Scouting activities for our sons. In the end the repair was completed and at roughly half the cost the dealership quoted, but given the dealership would have provided a loaner car and not required one of us to be present during the repair, future cracked windshields will be taken to Mini.