Would have liked my oil change info but I do remember it.

I had a half dollar sized crack in my windshield that I wanted to get fixed that day as the following week I was leaving for a work trip and didn’t feel comfortable driving with it. I called safelite thinking they would come to my house or work to fix the issue however they said I needed to make an appointment and take my car into a safelite shop due to the model of my vehicle. There were no appointments available that day and I scheduled the next available appt the following day and took time off work so I would be available. Upon leaving my vehicle at the shop I have a friend pick me up as they said it would be 3 hours (over the phone they said an hour). 15 mins after I leave the shop I get a call from safelite that they don’t have my specific windshield at the shop and that actually I didn’t need to bring the vehicle in and could have had mobile service. I ask what next steps were and they said they don’t have the parts and will need to reschedule another day or I can call for mobile service. I asked why would I call mobile service if my car is in a safelite shop. I ask when then can they expect to have the part in. The serviceman then begins to say he has an available appt on Sep 13th, over a week later?!!! For a windshield?!! I told him that was not possible as I would be out of town. He then says “ok let me talk to the girl who picks up our parts she has two jobs so it’s hard for her to make time to go get the parts.” Ummm...ok? He puts me on hold and then comes back and says “ok she can go pick up the part your car will be ready in 2 hrs” what? You didn’t ask the part lady before you called me trying to push my appointment back almost two weeks?

This was my first experience with safelite and I was not satisfied at all

The guy who replaced my window was awesome !! He was such a caring young man & took his time and made sure my car was clean because giving back to me . I really appreciate him

Professional, fast and easy!

Robert was the technician replacing my windshield. He was professional, informative, and friendly. The waiting area was very clean, offered wifi and television, snacks and drinks. The actual replacement took less time than predicted and the floor mats were vacuumed! Good experience.

Very good timely service by technician!

Fast, efficient, went above and beyond.

Anthony came out to the house and repaired my cracked windshield super fast! I was so pleased with the speed and also his professionalism. I would 100% use this company again. Absolutely no complaints.