Santa Ana, CA

I was very pleased with the entire process from making the appointment, reminders, friendliness of the employees, and of course the service. Everything was excellent.

I needed my windshield replaced because it had several cracks in it from rocks and bolts flying up and hitting it while driving on the freeway. I was lead to believe, based on radio ads and comments from a couple friends about their own experiences, that Safelite would do a great job replacing my windshield. But, I was disappointed with my experience.

While the technicians and customer service reps were all very kind and professional, Safelite ultimately did a poor job replacing my windshield. When I picked my vehicle up from Safelite, I immediately noticed an annoying rattling noise coming from the new windshield, as if it had not been properly installed (certainly, the rattling noise was not an issue with my old windshield.) Also, when I drove at higher speeds (like on the freeway), I noticed a whistling noise coming from the new windshield, as if a small amount of air was getting in. This was also never an issue with my old windshield.

A day after I got the windshield replaced, Safelite requested that I complete an online survey about my experience, and I stated the above issues and my dissatisfaction with the end result. At the end of the survey, I was informed that Safelite would call me promptly to address these issues. I was never called.

At this point, I will have to take my vehicle back in to Safelite to have them properly install the windshield. It is covered under a lifetime warranty with Safelite, which is great, but I work as an attorney and am extremely busy, so this comes as a major inconvenience to me. Also, in my opinion, when your company hangs its hat on providing ONE service to its patrons, your company better do a very good job with that one service. Safelite did not, in this instance. This has been my only experience with Safelite so far, but based on this one experience, I would not recommend Safelite to a friend.

Your staff was very professional and friendly. They called immediately after my vehicle was ready and I really appreciate Sheldon's professionalism.

The tech did a great job on my window. I didn't wait too long for the window repair.

Jesse was a pro and made my experience a breeze. Would highly recommend to anyone looking to replace/repair their auto glass. Thank you!!

everything went well. Staff was friendly.

Installer told me he could not calibrate the sensors and could not give me a reason and stated I needed to go to the dealer to handle this . If I knew this I would have went with the dealer.

I was so skeptical going in at a first, as I was t sure how the chip on my windshield would be fixed, if it would last. I have to admit, you can’t even tell at one point my windshield had such a deep chip! I am thrilled with the work of the Safelite team! I would highly recommend this location and their services!