good service ! excellent communication!

The employee was very knowledgeable and was able to explain things to me in a way I understood. He was extremely professional and took time on my vehicle to make sure he met all expectations.

Overall is okay; I got to the location 10 minutes behind my scheduled appointment but The whole job still finished within the promised time. However, I decided to give 3 stars based on the followings:

* the weather strip between the front windshield and the top of my car is warped and have gaps; the weather was forecasted to rain in next several day; even though the technician said it will smooth out overtime when temperature rises, though I have lingering concern about rain water sipping in to the gaps and compromised the install over time
* it rained as forecasted and I noticed that the smears or the “residual” after the wipers swiped over is worse compare to the original windshield that was replaced (the windshield wipers were recently replaced); I will give it few weeks to see if it improves over time
* my dashboard and floor were covered with some visible black residues, I guess, from the windshield replacement process (and removing of the old parts) and both front door stalls and front passenger chair were dirtied with similar black residue.

For many years, I've been dealing with Safelite the way I figured everyone else had...they come to you. Well, after gaining a starburst crack from a stone (I hate those trucks) I needed to get a repair done immediately. I discovered that I could get faster service for this particular day if I went to one of the nearby repair facilities.

Who knew?

It was so easy. I am very impressed and pleased with every aspect of Safelite. Thank you.

Excellent service, very professional and knowledgeable, very prompt, will be bringing my other cars here.

The service guy was just amazing.

Work was timely efficient and well donev

The windshield replacement went very smoothly. Moses was extremely busy and professional. He had to service two other walk-in customers while he worked on my windshield. These customers had minor cracks.
I'm more then certain that the shop can easily be maned by two individuals, I arrived about 12:45 PM. I was not aware that the shop closes for lunch. But this is not an issue. While the experience was fine, I certainly do not hope to see the shop in the near future. This kind of accident is almost never self inflicted and its always bothersome why the liability is not passed on to the actual parties at fault. The construction zone on the 5 has been there in 3 phases ever since we moved to Orange in 1988, and it will continue for another 15 when they start the next phase stretching to LA.
TY