From initial contact through final installation - Safelite's service couldn't have been more painless.

Very convenience received a call when tech was on his way out and most importantly didn’t have to leave work

It was really easy to set up an appointment. They even gave us the work order number so that the company who accidentally broke our window could just pay online or over the phone and wouldn't have to come out while Safelite was working on the car. My only complaint is that while I was the one who scheduled the appointment, I gave them my husband's number as the contact number as he would be the one who had the car that day. All texts and phone calls came to me, not my husband, which I couldn't answer because I was at work...which is why I gave them my husband's phone number. It wasn't a huge inconvenience, but I wish they had listened to their customer's request.

Fast! It took 35 mins to change and all windows were clean.

Everything went well except they broke the plastic piece under the wipers on driver side so now it flaps up and down

They were on time and professional with great communication.

Service technician very knowledgeable and friendly

When replacing a windshield, the technician put too much primer in one spot causing it to drip onto my steering wheel, column, headliner and outside paint. A week later they came back out to see about fixing it, when they discovered they couldn’t and said someone would contact me for further instructions. Another week later, I’m STILL waiting for a phone call. Every time I call I get told “were waiting for the manager”. No reason it takes a week for manager to contact me. Very unhappy with this service