He can’t to my job & took care if it so fast! He actually was done sooner than expected and he had to wait 10 minutes for me to come back to my car. Very professional & nice!

Unfortunately, the shop was unable to replace and provide the correct windshield. 2 weeks later the wrong windshield is still installed and un-calibrated. No one has reached out to correct after making me pay the full amount for the faulty service.

It was unfortunate that a side window was shattered when our car was broken into, but the replacement of the broken window the next day (within 24 hours) made the unfortunate incident a little less painful. I was impressed with how thoroughly all the broken glass was vacuumed up — no evidence at all! It was cleaner than the day we bought the car!

good job, pleasant employee, very knowledgeable

The web interface was easy. The guys at the shop were nice. Total time there was about an hour

Arrived to the shop 30 minutes early with a young man who appeared to be half asleep. Had to find him in the garage for help, no one in front office. Was called back nearly 4 hours later from someone at the shop with a VERY snotty "did you check in this morning because you were an hour late". First, how did they know my truck was there if I DIDN'T check in with anyone (it was parked down the street, which I showed half-asleep-guy). Second, why would you 'know' I was an hour late, if I DIDN'T check in with anyone. Third, my truck had now been with them for nearly four hours and had not been touched (was told 2-3 hours for repair). I was told they'd have to 'discuss' among themselves when my truck would be finished. Was not told I would be called back, there was no resolution offered, just that there was discussion needed on their end. Two hours later I called the shop over a 15 minute period, no answer. I found an 800 number and spoke with a person who said their computer screen said my window repair was done. I asked for some kind of confirmation because of the mishap this morning, she tried to call the shop, no answer. A half hour later the shop called and said my window was done. I got a ride to the shop and thankfully it was done. Still no one in the office. Had to find someone in the garage to get the key to my truck and presumably sign off. A gentleman handed me the key, did not ask my name or ID. I asked if I needed to sign anything and he said no. The window is done and works well. I have no complaint with the workmanship. Customer service needs a boost.

They repaired the rock chipped glass

Our technician looked like he was very annoyed and in a hurry. Not sure what he is going through that day but he didn’t say hi or introduce himself when I first came out of the house. Right when we walked out, he was immediately asking for the car keys and when I said I have to get my things out first, he said, “well, can you hurry up? I don’t have time for this.”
When the service was done, I left for work (with another vehicle) and I saw him parked a couple of blocks away on his phone!! What was he in a hurry for?! This is the second time I received service from Safelight. The first technician cleaned my new windshield thoroughly, was very friendly and explained what to expect and what we need to do afterwards (very detailed). This one was not cleaned as I could still see the round attachments smear used to hold the windshield in place. The job lasted less than 30 mins (not sure if that’s standard because the other took more than an hour with another tech and service was absolutely terrible. Good thing this is my second time as I know what I need to do after the service is done because right when our technician was done, there were no instructions said. I work for the insurance company and have very close ties with the others and will definitely let my concerns known to our claims/ underwriting department so they can look into whether the customer service levels still aligns with the expectations in regards to member value and customer service.