Windshield Repair & Replacement in SOUTH SAN FRANCISCO, CA

JENNIFER

11/18/19

Super easy and well done

From setting up the appointment to completion, the process was easy, professional and without any stress.

On SAFELITE AUTOGLASS - SAN FRANCISCO,CA

MITCHELL

11/14/19

Windshield Replacement

I had to go to the Safelite shop 3 times, twice in South San Francisco and once in San Francisco, to get the correct windshield.
And the local Safelite shops don't answer the phone when a customer calls.

On SAFELITE AUTOGLASS - SAN FRANCISCO,CA

Safelite Team

11/19/19

We rely on customer feedback as this will allow us to improve wherever possible. Our goal has always been to provide our customers with the best service and were sorry for not meeting your expectations.

MAYUR

11/13/19

Good service but up-sell on non essentials

The guy who fixed my windshield did a good job. It was convenient because he came home and I didn't need to wait at some facility. The cost for the service is high, but may be worth it for people who value their time. The service rep tried to sell me wiper blades claiming that they were old at $39.99 despite me having fixed brand new wipers the day before from Costco! I lost trust in their integrity after that comment. Although I didn't confront him, this company has lost my future business.

On SAFELITE AUTOGLASS - SAN FRANCISCO,CA

Safelite Team

11/15/19

Please allow us to apologize for the negative experience you had during your service appointment. It seems that we have failed in our mission to provide excellent customer service. Your comments will be shared with the appropriate management team so that these types of issues may be prevented in the future. If you would like to speak about this matter any further, please feel free to contact our customer care team at 800-800-2727. Thank you.

ANDREW

11/08/19

Passenger side window repair

Mobil appointment times were not available in a reasonable amount of time. In-shop repair time availability was also extremely limited. I would have sought repairs elsewhere if not for the only slot being available for the week! My front passenger side window was repaired to satisfactory working condition. Staff and technicians were professional and friendly. Repair was completed in a reasonable amount of time. Wiper blades were replaced as requested. Process was fairly simple aside from finding an available appointment time. My vehicles exterior glass was not cleaned per the "Going the Extra Mile" pledge posted in the waiting area. I wouldn't have minded the glass was not cleaned; except that it was posted in the office, my windshield was dirty, and I had purchased new wiper blades.

On SAFELITE AUTOGLASS - SAN FRANCISCO,CA

Safelite Team

11/15/19

We appreciate your feedback of our service. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced.

JEANNETTE

11/05/19

Excellent

Great experience. Highly recommend. Lucy was excellent. Went above and beyond to make sure I received that best service.

On SAFELITE AUTOGLASS - SAN FRANCISCO,CA

CHRISTOPHER

10/28/19

Efficient, friendly, and excellent repair quality

My experience at the South SF location was great! They took my car in right away, were very polite and did a great job at explaining the repair and the risks. The finished product was better than I had expected, and I left happy and on time.

On SAFELITE AUTOGLASS - SAN FRANCISCO,CA

JOSEPH

10/24/19

On time and great service

The Safelite technician Aman was excellent, he notified me of the time he would be arriving to perform the glass repair, he was early and completed the repair sooner than I expected. Due to Aman's professionalism I would recommend Safelite anytime!

On SAFELITE AUTOGLASS - SAN FRANCISCO,CA

GERMAINE

10/21/19

Spider like crack in windshield

They took care of it in 20ish minutes. The crack definitely looks a lot better and I was able to drive off immediately. I also like that they e-mail all the paperwork like receipts and such.

On SAFELITE AUTOGLASS - SAN FRANCISCO,CA

KAREN

10/14/19

Windshield Replacement

Good service overall. Made an appointment for windshield replacement, had a day off work on a Friday. Tech started on time, but had to reappointment because they didn't have the molding for my car. The tech said from his experience with vehicles of my type, the molding tends to tear so he didn't want to start work on my car without all of the pieces, which I appreciated. If I had taken a day off work specifically for this appointment then I would have been disappointment, but no big deal for me. Went back in the following week and he replaced it and calibrated my car in about 3 hours time. Seems to be holding up well though it hasn't been raining this season. The storefront itself doesn't seem welcoming, kind of old and run down, but the tech was kind.

On SAFELITE AUTOGLASS - SAN FRANCISCO,CA

Monday - Saturday:	8:00 AM - 5:00 PM
Sunday:	Closed

South San Francisco, CA

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Windshield Repair and Replacement in South San Francisco, CA

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