We're very sorry if there is some confusion with our warranty. We hope this helps.

Limited warranty



Under our nationwide lifetime warranty, automotive glass is warranted against defects in material or workmanship for as long as you own the vehicle in which the glass is installed so long as such defects are brought to the attention of Safelite within 30 days of your discovery of a defect.



General



If you have a problem that is covered by this warranty, you may contact any of our stores, call or text Toll Free at 1-866-212-5457, or schedule warranty work online at MySafelite.com and we will replace or repair the warranted product or correct the defective workmanship without charge at a mutually agreed upon time. If we are unable to do so, we will refund the original purchase price of your warranted product. In order to exercise your rights under this Safelite warranty, we will require evidence of installation by Safelite, such as a copy of the invoice.





Safelite auto glass warranty exclusions



This warranty does not cover leaks, stress cracks, or related damage in connection with installations to vehicles having damage or rust on the pinch weld. Safelite will use commercially reasonable efforts to advise you of the existence of such damage or rust prior to removal of existing glass; however, it is often not possible to do this. In these cases, Safelite is not responsible for any associated damage. In addition, damage not involving defective workmanship or materials is expressly excluded from coverage under this warranty. In no event shall the manufacturer or vendor be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Safelite auto glass warranty gives you specific legal rights and you may also have other rights, which vary from state to state.

Thanks for reaching out, Ronald. Please contact our customer care team at 800-800-2727 for assistance. They can help you get the documentation requested. You are a valued customer and we look forward to speaking with you soon.