San Francisco, CA

My window was broken and I was able to get my car in for repair the next morning (I reported in the afternoon) it took 30-40 min and they were very kind. Even gave my sons car seat a good vacuuming since the window was broken on his car seat side. I had a great experience despite being upset about someone braking into my car. Thanks to the team at Safelight in SF!

Two gentlemen working at 7:00am were upbeat, cheerful, and got to work right away on replacing my window.

I do not appreciate the customer service at this location. I have AAA and I will avoid their suggestion of using safe lite in the future. Upon arrival I was greeted with “do you have an appointment.” And then getting shot down when I said not until later this week. I then asked for them to vacuum the glass out of my car and put in a wrap because it was going to rain between now and my appointment. You would have guessed if I asked for the most burdensome ask ever based on the managers reaction. This is the second time using your company and I will not use it anymore. Your customer service is terrible.

Although it took over a week to get an appointment. It went as well as can be besides that.

Safe light was great! They did a great job and have great customer service!

Quick efficient friendly service.

Very friendly and personable staff at the shop, and exceptionally helpful customer service on the phone.

The technician was very friendly and honest. He stated that he had never replaced this kind of window before and given that, he had to teach himself how to install it. During installation he pried the metal molding and now it is damaged. He said if I wanted that fixed they could order it and it would take 6 weeks.