Toni T.@ToniLeighMc- REVIEWS
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Service Staff Experience
Work Windshield Glass
290 Reviews
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Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Amazing and Fast service
I was so grateful for the fast and professional job Safelite did when my garage door smashed my rear windshield. The team were very kind when I was clearly shaken from the incident and I was very appreciative they even cleaned out all the glass from the smash!
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
GREAT service
The cat who did most of the work went above and beyond (can't remember his name) and this was a GREAt service experience. I hope I never have to come back but another crack and I'm back to this location. GREAT crew, GREAT staff. Give them ALL raises pronto !
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Nice surprise
So I wasn't very happy having to go into the city to have my windshield replaced. Really wanted them to be able to come to me, but the appointments were very limited. Nice surprise though, the guys were all very nice. I arrived an hour early because I was worried about traffic and they fit me right in. Comments on the waiting room, not very clean and hot. The car could've been a bit cleaner after the guys were done, but it is what it is. Loved the fact that the owner had inspiring quotes up for his/her team, even took a picture of them.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
We appreciate your feedback of our service. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. We are very sorry for the inconveniences experienced.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Rear windshield replacement
Safelite employees were very friendly and respectful. They did the work quickly, and did great work.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
A job well done
We were told it might take up to 3 hours, but the window was replaced within 1 hour. Not only did the person (sorry, forgot his name) cleaned the new window, he cleaned all the windows. He was courteous, neat, and fastidious.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great service; friendly staff. Only
Great service; friendly staff. Only downside is that they were under-staffed so the estimated time of completion for my service ended up being about an hour longer.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Exceeded Expectations
This was one of the best experiences I've had in the service community in quite some time. From the set up call, to dropping off my car, to the quick replacement and friendly faces, the folks on 16th Street here in San Francisco did a great job. Thanks!
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
We are thrilled we could exceed your expectations! We strive to provide top quality service every time. Thank you for being a valued customer.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Thank you Safelite!
This shop was amazing. They installed the windows quicker than anticipated and did a wonderful job cleaning my car and picking up all the broken glass. I highly recommend them.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Glass cracked a week after installation, "lifetime warranty" is bs
Shop staff was accommodating
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
We're very sorry if there is some confusion with our warranty. We hope this helps.
Limited warranty
Under our nationwide lifetime warranty, automotive glass is warranted against defects in material or workmanship for as long as you own the vehicle in which the glass is installed so long as such defects are brought to the attention of Safelite within 30 days of your discovery of a defect.
General
If you have a problem that is covered by this warranty, you may contact any of our stores, call or text Toll Free at 1-866-212-5457, or schedule warranty work online at MySafelite.com and we will replace or repair the warranted product or correct the defective workmanship without charge at a mutually agreed upon time. If we are unable to do so, we will refund the original purchase price of your warranted product. In order to exercise your rights under this Safelite warranty, we will require evidence of installation by Safelite, such as a copy of the invoice.
Safelite auto glass warranty exclusions
This warranty does not cover leaks, stress cracks, or related damage in connection with installations to vehicles having damage or rust on the pinch weld. Safelite will use commercially reasonable efforts to advise you of the existence of such damage or rust prior to removal of existing glass; however, it is often not possible to do this. In these cases, Safelite is not responsible for any associated damage. In addition, damage not involving defective workmanship or materials is expressly excluded from coverage under this warranty. In no event shall the manufacturer or vendor be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Safelite auto glass warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Limited warranty
Under our nationwide lifetime warranty, automotive glass is warranted against defects in material or workmanship for as long as you own the vehicle in which the glass is installed so long as such defects are brought to the attention of Safelite within 30 days of your discovery of a defect.
General
If you have a problem that is covered by this warranty, you may contact any of our stores, call or text Toll Free at 1-866-212-5457, or schedule warranty work online at MySafelite.com and we will replace or repair the warranted product or correct the defective workmanship without charge at a mutually agreed upon time. If we are unable to do so, we will refund the original purchase price of your warranted product. In order to exercise your rights under this Safelite warranty, we will require evidence of installation by Safelite, such as a copy of the invoice.
Safelite auto glass warranty exclusions
This warranty does not cover leaks, stress cracks, or related damage in connection with installations to vehicles having damage or rust on the pinch weld. Safelite will use commercially reasonable efforts to advise you of the existence of such damage or rust prior to removal of existing glass; however, it is often not possible to do this. In these cases, Safelite is not responsible for any associated damage. In addition, damage not involving defective workmanship or materials is expressly excluded from coverage under this warranty. In no event shall the manufacturer or vendor be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This Safelite auto glass warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
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