Toni T.@ToniLeighMc- REVIEWS
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Service Staff Experience Work Windshield Glass
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Service Staff Experience
Work Windshield Glass
317 Reviews
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Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent and professional service
I brought my car in and was met with extremely friendly, helpful and professional people. The work was painless and quick, and I’ve had no issues with the repairs.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Thomas
My Safelite experience was exceptional. I had never had a window shattered and the process of fixing it was seamless--it took twenty minutes to file a report and set an appointment to have the window repaired. I headed directly to safelite to have the window sealed, where I met Thomas, the technician who would ultimately repair the window when the appropriate part came in. He gave me fantastic advice on protecting my car in the future from theft, explained exactly how the window would be fixed, and provided fantastic service upon my return a few days later. The window was fixed within twenty minutes of me arriving for my appointment the following week. I'm really grateful for everything.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Done earlier than requested. Great
Done earlier than requested. Great job.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great customer service
The technician greeted me promptly and calmed me quickly and said he would take care of it. He was very efficient took less time and was done correctly. He responded to my concerns.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Quick and easy
While getting the appointment took longer than I thought it would due to every shop in the area being booked for a week out, when I got there it was a fast and easy process that took a lot less time than I thought it would. The staff were friendly and helpful and I would go there again.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Fast and Easy
Getting a window repaired or replaced sucks. But these guys made it super easy and low stress. Thank you!
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Quick & Friendly
Went in at my scheduled appointment to replace my cracked windshield. Technician greeted me and showed me the invoice with agreed upon pricing. Told me it would be ready in an hour to hour and a half. Was ready in an hour. Looked new.....drove out with no fuss.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Easy peasey
On time, efficient, polite - what more could you ask for.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
Verified Reviewer
1 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
Very Unhappy!
I made my appointment online with Safelite to replace my windshield, which requires recalibration of a camera. I spoke with two different Safelite representatives about my appointment. When I showed up for my appointment, I was told that they could not replace my windshield because they don't do recalibrations. The gentlemen I spoke with were very professional and kind. However, one would think that they review upcoming appointments to make sure they have the correct parts. Why wasn't I called and informed they couldn't perform the service? They said this happens all the time. Why hasn't this been fixed? Meanwhile, I still have a huge crack running the width of my windshield. If I could give zero stars, I would.
On SAFELITE AUTOGLASS - SAN FRANCISCO,CA
We rely on customer feedback as this will allow us to improve wherever possible. Our goal has always been to provide our customers with the best service and were sorry for not meeting your expectations. Please reach out to our customer care team at 866-212-5457 for further assistance.
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