San Francisco, CA

No one enjoys having to replace a window But these guys made it as painless as possible. They had the correct window, installed it efficiently and even vacuumed the broken glass from inside the car. I would definitely go here again (but hope I don’t need to)!

they accommodated me well, thank you

My appointment was setup by my insurance company. When I arrived I was greeted by Thomas who was also my technician. He was extremely polite and professional. He made sure to check that the window was correct before letting me go, telling me it would be about 45 minutes. I received a text from him in about 30 minutes saying my vehicle was ready. I would recommend this San Francisco Safelite facility, especially Thomas

Service was friendly, at first. Then, when I returned because of the following issues: 2 broken clasps that hold the cowl over the windshield, a hose was detached under the same cowl that caused a vacuum leak and hissing noise (my mechanic confirmed this issue is directly related to the windshield repair), the side molding on the windshield has visible gaps that cause wind noise when driving, service techs spent less than 5 minutes with me when I returned the car with these issues, customer service said that the operations manager would call me to resolve the issues on Wed, Aug 2 but I have not heard from anyone. At this time, I do not feel the vehicle is safe to drive. I would like to give Safelite the chance to fix my car and make things right.

Not sure what it is about these F80 M3's, but... have had to replace the winshield 3 times now (just random rock hits and stuff). I kept going with OEM glass (which Safelite also did for me, cheaper than the dealer would) but went with their own glass this time. Service took just over an hour, did a GREAT job.

Professional service
Fast and friendly

The crack is even more visible and expanding AFTER the “fix”. Very disappointing

Web access was great and simple. Convenient location and the service was excellent! Repair work was completed and contactless was top notch.
I RECOMMEND VERY HIGHLY!!!