We had scheduled for a tech to come to our house in a few days but that was delayed because the glass didn't get to the South SF location in time. So, I rescheduled it to be at the Bryant St location instead. I have a better impression of them and their service. I should have just done that from the start. But live and learn.
When it came time for my appointment, Willie greeted me warmly, gave me an overview and a time estimate. He confirmed with me that the tint was correct and answered all my questions (there was ding in the metal frame). i went to a nearby coffee shop to wait. After the estimated time was up, I got a call from Willie telling me that the installation is done. Woot!
Willie is an amazing technician and has excellent customer service. He even followed up with a text message the next day to make sure that everything is ok.