I wish they gave you an idea of when your vehicle would be completed or at least let you know that you are being serviced first-come-first-serve. I don't understand the waiting complaints though, because they don't promise to be fast or to get you out of there quickly. I just dropped my truck off and suggest you do the same (if non-emergency). Reception was just "ok". Lack of flexible scheduling is my only real knock. Otherwise, very pleased.