I had a chip in my windshield and originally had scheduled someone to come out and patch it, but they were pretty booked for the next few days. A cold snap caused the chip to become an irreparable crack, and I called my local Safelite to move up my appointment and tell them I had to change from a repair to a replacement. I called about 20 minutes before close on a Friday, and the phone rep was incredibly helpful, and found an appointment open for me to come in to the shop for on Monday morning. At the shop, I availed myself to some of the free coffee, and the replacement was completely done in about an hour. The shop workers were visibly working the entire time, briskly but cautiously, and the attendant was wonderful to chat with. This whole thing was certainly bolstered by the fact that my insurance covered the entirety of the repairs. There was a deal on new wipers, and mine were aging out so I spent less than twenty bucks for a new set, too, and they have been doing a solid job with our winter weather here.