Tucson, AZ

Smoothest and fastest windshield replacement AND camera calibration (2018 Camry SE) I have ever experienced. About 1 1/2 hours and done.

It was quick they said 2 and a half hours and it only 1 hr and they are very nice and polite

Safelite has been our go to chip and automotive glass company for years. We've had others, but no one does it better than Safelite.

Everything was made so easy, and very well planned for the customer.

The initial install was perfect, they took my antenna off my truck and forgot to put it back on. They then informed me that it had become damaged a couple days later and that they ordered a new one. The new one was put on my truck and all is right in the world. Accidents happen but they were quick to right the situation and kept me well informed. Final product of actual install was perfect.

Subject: Problems with a November 6th, 2020, 12:30 PM, appointment at the Safelite AutoGlass repair shop at 3571 W. Ina Road, Tucson, AZ 85741. I required the R/R of my front windshield on my 2015 Ford XLT Expedition and R/R two front wiper blades.

The following are a list of my complaints;
1. When I arrived at the repair shop at approximately 12:15 PM on said day, I walked in the door and there I stood. There was a worker behind the counter, on the phone. He was speaking quietly and he really never looked up. There were two customers in the waiting room. I waited a good 3 minutes with no acknowledgment of my presence. He did not tell me that I will be with you momentarily, please be seated, have some coffee. . . Not a word.
2. I finally placed my keys on the counter and raised this workers attention. He seemed upset about what I just did. He was not the least bit concerned about me, my scheduled appointment or if I had an appointment. He never picked up my vehicle keys or asked what type of vehicle I dropped off or where I parked it. He was just rude because he never acknowledged me. Another 3 minutes of waiting. I finally told him that I was leaving. He did not seem concerned, did not tell me how long it would take, etc.
3. At that time, I should have just left! But I needed to have the front windshield replaced.
4. I did catch a worker as I walked past the Repair Bays. He was professional and courteous. I asked him when can I pick up my truck? He told me 2½ hours. I felt a little comfortable.
5. I received a phone call from someone at Safelite telling me that they were almost done replacing the windshield. However, my wiper blades were worn and hard. He said that I should have Safelite replace them because the old worn wiper blades would scratch the new windshield. He told me that if they were not replaced that I should not have them wipe the new windshield. Now normally I would do this myself, and even though the cost he quoted me was way too high, I decided to have Safelite replace them and be done with it. Also, it looked like rain.
6. So, when I was dropped off by my wife to pick up the vehicle, I went into the Office. There were three ladies behind the counter, two of them were on the phone. They never looked up or ask me if they could help me? Are you here to pick up a vehicle? etc. I looked outside and Tirrel just parked my truck in the parking lot. Seeing that no one inside the Office cared, I went outside to my vehicle. Tirrel told me that they were done. Also, do not wash my truck for 24 hours.
7. He never mentioned anything about the wiper blades. I think there is a warranty on them but your website or the receipt that was sent to my email address does not have any mention of the warranty or even the wiper blades! The words wiper blades were nowhere on the receipt. How am I going to prove that I bought them or when does the warranty start. I am sorry that I purchased them.
8. Also, and even more egregious is the fact that there is no mention of a warranty on the receipt. Warranty paperwork was not given to me. I found a mention on your website but it was so generic, I was not sure it was for me.
9. Your website is exceedingly difficult to navigate.
10. Upon reviewing my receipt, I found that the mileage shown on the receipt was 555 miles and it should be 68,555 miles. I am terribly upset with the whole in-shop experience.
11. Now, I had a great experience when your company when they came to my home to replace the front windshield on my 1999 Lexus RX-300 on 11/29/2019. Those workers were professional and very courteous.
My information;
Raymond Obral
8071 N High Branch Drive
Tucson, AZ 85743
502-403-5003

I don’t know why it took me so long to make a single , Almost instant , 5 min claim on my phone. No phone calls no BS , took JUST 5 mins. They were out the next morning to fix my WHOLE windshield and of course insurance covered it and they came to my work. Contact free. Easy! So easy!

Everything was fine and quick