Tuscaloosa, AL

Great service. Installer ensured I received the correct windshield and took excellent care of my Jeep.

They were ready at my appointed time. It took longer than estimated, but good job

Technician was professional and did a great job!

Seal around window was sticking up about 1/2" in a section about 4" long. I pointed this out and was told that the sun / heat would make it lay down flat. 10 days later the sticking up place is still there which is allowing water to get under it and it looks like crap so I'm not happy and believe the guys that told me it would lay down knew it wouldn't but it was 8 minutes until 5pm (their quitting time) which leads me to think that may have been a driving force for their response. I believe they told me all the windshields have that storage rack spot on them which I'm no windshield expert

It's hard to give single numbers for my experience, because it ranged from poor to excellent simultaneously. The customer service was excellent; the receptionist and technicians were competent and polite, and explained problems in clear language. The waiting room was spacious, air conditioned, and well lit; coffee, snacks, and a clean rest room were provided, so again, excellent service. And in the end, the windshield was installed and I have had no problems with it so far, so apparently it was a job well done. The only problem was that the wrong windshield type kept being delivered to the shop (there are four windshield types associated with my car's model), and I had to travel 60 miles to the shop, so it meant spending half of the day on this errand. It took three visits before the right windshield was installed. As I wasn't taking time off from work, and the visits were otherwise pleasant, I just laughed it off, enjoyed a good lunch at a local restaurant and went shopping the rest of the day, but if it had happened during the school year, it would have been annoying. I have to praise your technicians for being perfectionists and not pretending to install the right one -- frankly, it's worth the wait to get the job done right. However, a check of the VIN beforehand would have made repeated visits unnecessary, so probably it would be a good idea to do that early on. So I'll give you 4 stars out of 5. You could have had 5 though!

The service and personnel were friendly and efficient

Awesome job and very please!

Very professional. Excellent and timely. I was very pleased