The technician was thorough, polite, knowledgeable and informative. He was timely and professional! Thanks!!!

My experience with Safelight was stress free. Chris, my service provider, was friendly and professional. The replacement of my windshield was accomplished in far less time than expected. I would highly recommend this service to anyone.

This was my first experience needing to use Safelite. I had received great reviews. However, I wish my experience had gone differently. I feel that the individual doing the work did a great job replacing the windshield--the main point. However, we needed to reschedule multiple times, apparently due to the weather. The first day the tech was supposed to come, he had been overscheduled, we were last on the list, and it was sprinkling. The second time the tech was supposed to come, it was maybe going to snow.

When they called again to reschedule, I was told the job would take one and a half hours to complete, and it would be easier to guarantee the job get done if we drove to the shop. This really was inconvenient for our family. It seemed they only had one service tech who was doing all of the work, so the availability to get the job done was low. My husband ended up taking the vehicle to the shop, and once he got there, he was told the job would be two to two and a half hours, and that's exactly how long it took. Our decision to reschedule AND GO to the shop was based on numerous things, including the hour and a half of time that was quoted, and we made concessions to make it work. I am not happy with the time that was wasted out of our day (and other days where we had planned for them to come, though we understand that unexpected things do happen), that could have been done with them making time to come to us, which was one of the reasons we chose Safelite in the first place. I guess we will know better for next time.

Quality and Value of service I put as excellent because I'm rating the job that I needed to get done.

I'm sure the company could make it easier for the tech, and people the tech are helping, in some way.

he was friendly and fast and did a great job putting in my new windshield

I had a great experience, Michael was on time and offered a very good experience. Perfect thanks

Great service and an even quicker turn around!

Very well done in a timely manner

They made arrangements to quickly get me back in their schedule after I had provided the wrong information that made them order the incorrect windshield.