Waterloo, IA

Courteous, knowledgeable, efficient and another pleased client! Thanks Safelite.

My back window shattered unexpectedly and Brian, from Safelite, was at my house the next day and repaired my window. It looks great and Brian was very nice.

Stone hit windshield. 1 time before I had 1 fixed and this one just looks different. I can still see all the cracks. Not a window guy, we’ll see.

Brian was fast efficient when repairing my rock chip. He arrived promptly as scheduled & communicated effectively as to the process & risks.

Safelite was wonderful to work with. Due to below freezing temperatures they picked up my car for windshield replacement in their shop and returned it. They also took the time to vacuum my front floor mats. Excellent communication and easy to work with.

Great job repairing chip in windshield. It can barely be seen now. Got appointment right away and personnel was very courteous. My wait was about 30 mins.

I had an appointment for the same day I called. Their process and risks were plainly explained and my questions were answered. The chip in my windshield was hard to even find when their employee finished it! He cleaned my van's windows and vacuumed the interior. It took approximately 30 minutes, and insurance covered the cost. Thanks Safelite guys!

I understood from the insurance company that my windshield chip was going to be fixed and gone. It was not and it still is about same size as it was before they worked on my windshield. In addition they were supposed to come between noon and 5 PM that day. At 10:30 am the tech called and asked if he could come early. I was not home nor was the vehicle home. I told him I would be home in an hour. He said that wouldn’t work and said he would be there late afternoon. I got home and he came sometime around 1 pm or so, worked on the windshield and left . Never knew he was there and never came to the door. I inspected the windshield and called the insurance company. They called me back and said his manager would call. He did and informed me that the chips never go away. I’m not privy to how windshield chip repair is supposed to work, but it was a cold wet day and I could have put my vehicle in a heated garage for him to work on. I was told by the insurance company that sometimes moisture affects the repair. Anyway I still have the chip and poor service to boot.