Marshalltown, IA

Excellent service!!! Needed windshield replaced and a month later needed a chip fill on the new windshield! The technician went above and beyond to make sure cameras were calibrated correctly on the replacement and did an excellent job on the chip fill. Excellent communication and easy lining up service!

I would have given 5 stars except for the fact that my technician was very late
Not within his ability to fix it but shows they need to have more people on staff. He was late due to clients being late to pick up their vehicles. Some have things to do and can not be waiting around or be late because of lack of staff and other clients being inconsiderate. I would be willing to refer others but fear they may deal with the same tardiness due to not enough staff. I do not know if this is an issue but my tech was the only guy there and clients were late retrieving their vehicles.

My windshield got replaced but needs to be re-installed. The technician said he had the wrong molding and had to return at a later date with the correct molding to finalize the installation, which would require cutting out the windshield and putting it back in. He also explained that before he could do that, the glue from the first installation had to dry before it could be cut out.
I think for the inconvenience of my having to arrange a second installation, Safelite should provide and install their best grade windshield wipers on my vehicle for free.

Very fast professional friendly service.

In a time of uncertainty, the technician came by and installed my back window. Did it practicing safe distance and even cleaned up the glass mess from the broken window. A+++

I came in with a chipped windshield that had already been repaired but the technician offered to do the process again and it reduced the chip even more. I thought the whole process was easy and fast, and I have zero complaints.

My Forester got hit by a rock thrown up by a passing vehicle causing a chip that quickly spread to a crack that extended across the driver's side. Because it is equipped with Eyesight, the windshield good not be fixed in the field but had to be done in the shop. It was very easy to set up the appointment and included clear directions and an explanation of the facilities and the practices in place to provide a safe visit. As luck would have it, I ran into an issue that conflicted with the appointment I had made so I had to call to let them know I would not be able to make the agreed upon time. Much to my delight, rather than just canceling the appointment and having me reschedule, they worked out an alternate time I could make on the call. The work was done quickly and the car was handled with care. All in all, a very good experience and I won't hesitate a bit to go back to Safelite again if the need comes up

My tech did an outstanding job, and was very pleasant to work with.