Technician showed up on time and did a great job.

Prompt, personal, and polite. Perfect!

I had a great experience with Safelite. The technician was professional, very clear with details & completed the job quickly. I'm very satisfied with my service & would recommend using Safelite for the convenience & quality.

My appointment was supposed to be the first of the day. It seemed 10:30 was getting a bit late so I decided to call. After 15 minutes on the phone, it was determined that the man that was supposed to come had called in sick. I understand that people call in sick. What I do not understand is the lack of communication to let me know that no one was coming that day. If i had not taken the initiative to call, would I have just waited all day with no one showing up? Does he not have a supervisor that thought he would have to be somewhere so I should call the client and let them know that no one is showing up. What if I had taken time off from work. If I was a student who was missing classes. If you let the customer know in enough time they can go on with their day. Now I have to rearrange another day to deal with this. I was given a bit of a discount but I wonder if it happens again will it be the same thing. As far as the second go around, it was good. The guy let us know he was on his way and was very professional. So I am answering the question as the balance between the two.

Ceasar did a great job and was very pleasant to talk with. He kept us notified on when he would arrive and met his commitment. Surprising that he did have 7 other jobs to do the day he came. I don't know how he gets it all done!! Very happy with service..

Great friendly service right at my house. Totally convenient.

on time fast finish work well done, thank you

I felt that I was given a very clear explanation of the pros and cons of having my windshield repaired. Especially with a Tesla windshield.