Kind staff, speedy service, painless.

This was unduly complicated. I had a damaged windshield, and called my insurance company right away to make a claim. The insurance company sent me to Safelite. I scheduled an appointment with the local office. I sought a replacement windshield and wipers. The first time I went they didn't have the right windshield. That was my mistake - I gave them incorrect information about the windshield. The people at the store (who I never saw again on subsequent visits) told me they'd have to get a different windshield. The guy looked at the car and placed an order. We rescheduled for the following week. when I arrived at appointment #2, the employees took one look at the car and said they had the wrong windshield again. They then made a big show of looking at windshield websites and sort of over-talking me telling me how there are different models of my car, and how they still had the wrong one. We rescheduled again. The employee told me that I should "look on the bright side" of having the second windshield mixed up and that now I had the whole day free to "do whatever." (I didn't; I was actually pretty inconvenienced by all this.) This was just after another customer was told something similar, and was upset about missing a day of work only to also find out they couldn't do her service. On my third visit the windshield was installed but no wipers. The person working in the store acted surprised when I asked about the wipers, and said it wasn't anything he knew about (except that it was on the referral). This was all irritating and had the air of annoyance from the employees that they even had to be there to do their jobs. I saw multiple employees behave very dismissively of multiple customers. I left feeling sort of put off by the whole experience. For future glass repairs I'm likely to go elsewhere.

Safelite performed the repair on the spot. They provided a temporary cover for the broken window immediately and scheduled the repair promptly. I received friendly efficient service starting with the initial contact through the installation of the new glass.

Change of passenger front side window. Not the easiest of jobs but Josh did great.

I am very happy with my car windshield replacement. The technician was very informative about what he would be doing. He did a great job. I would highly recommend Safelite.

Cracked windshield. Reported to Insurance online, elected to let the insurance co. pick replacement company - Safelite was selected. Received an e-mail from Safelite within 5 minutes asking specifics of make model and year and whether I would prefer a mobile install or done at a service center. Due to weather concerns, I chose the service center and was offered a list of days and times to select an appointment. Chose a date that fit my calendar and received a conformation within minutes. Arrived 10 min. before appointment and car was ccccccccccin the bay before appointed time. Give an estimated time of completion and work was done within estimate. While waiting, I witnessed the manager go above and beyond to help two customers without appointments get repairs done and this was on Dec. 24th. which required some techs to stay later. GREAT SERVICE!!!

I had a small rock hit my windshield and leave two very small chips in it. I made a claim through my insurance company and they use safelite. Safelite sent someone to my work to fix my windshield which I thought was very convenient. I can still see the small chip marks but don't think the windshield with start to crack. My only worry is that the car is a lease and they'll charge me because you can see the chip marks. Again it was very convenient for them to come to me and not have to drop my car off somewhere for repairs.

Called to have windshield fixed and the job was done right and was made convenient to our schedule. Thank you for your service.