Safelite FAQs

Glass damage and service

Do you offer mobile auto glass service?

Yes, we offer mobile auto glass service in most areas. When you request mobile service, a Safelite technician will come to your home, office or another convenient location.

When is your soonest appointment?

Visit to book an auto-glass service appointment that works for your schedule. Make sure to have your license plate number or your VIN (vehicle identification number) handy, as you will need this to view appointment availability.

Where are you located, do you offer auto glass service in my area?

We offer auto glass service to 97% of U.S. drivers in all 50 states. We offer both in-shop and mobile service in most areas. To confirm service in your area, use our Store Locator to find a Safelite store or mobile pro near you.

What are your store hours?

Safelite shop hours depend on location, but generally we open between 8AM and 9AM and close at 5PM local time. To learn more about your specific shop, visit our Store Locator page and see more details.

Will a Safelite technician come pick up my vehicle?

We are not able to pick up your vehicle but we are able to send a technician to you through our mobile service.

Can I drop off my vehicle?

In some cases you may be able to drop off your vehicle however, some shops do not have the space to hold your vehicle. Please check with your local Safelite to confirm whether vehicle drop off is available.

Will you replace the stickers on my windshield?

Yes, if possible. We will remove inspection stickers and other items affixed to your windshield and, if permitted by law, re-apply to the new windshield. Some states do not allow the inspection sticker to be re-applied to the new windshield and require that you purchase a new sticker within 3-5 days after a windshield replacement. Check with your state licensing agency for additional information on required inspections and stickers.

Where does my auto glass come from?

Safelite buys its glass from the largest and most sophisticated glass manufacturers in the world; companies that work directly with and supply to the vehicle manufacturers. As more complexity and technology is integrated into vehicle glass, this approach allows us to deliver premier quality products and the best experience for our customers.

Will my new glass be OEM?

Our long-standing industry partnerships allow us to source the highest quality parts at the best price possible. This means the glass installed in your vehicle is made by the same companies creating glass for today's top vehicle manufacturers. If your vehicle requires OEM glass, verify with a representative by calling 800-800-2727 from the phone number associated with your appointment.

What is the difference between OEM and OEE auto glass?

Original Equipment Manufacturer (OEM) auto glass is made by the same manufacturer as your original glass. Original Equipment Equivalent (OEE) auto glass is made to the same standards, but by a different manufacturer. Our customers can choose OEM or OEE prior to service by calling 800-800-2727.

Will my new windshield have my features?

Yes. Our expert technicians are trained to not just repair and replace auto glass, but to make sure that any existing technology such as heads up displays or rain sensors are also restored and working properly. In some cases, this might also require a recalibration of your vehicle's advanced safety systems. If this is needed, your technician will keep you updated on your service details and help answer any questions you have.

Will my new windshield be tinted?

Yes. Most vehicle glass is manufactured with a small almost unnoticeable amount of tint to help reduce glare and block UV rays. However, factory applied tint is not the same as darker tinting, which is also known as aftermarket tint. Every state has laws about tint color, darkness, and or reflection level. Check with your state's motor vehicle licensing agency for more information.

How do I cancel or reschedule an auto glass appointment?

You can update your appointment online by going to

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