Safelite FAQs

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What do I do if no one shows up for my mobile appointment?

If for some reason your tech doesn't show up on the day of your appointment and you don't hear from them, call or text us immediately at 800-800-2727 from the phone number associated with your appointment to speak with a representative. We'll notify the shop that your technician didn't arrive and work to get your situation resolved as quickly as possible.

My rear view mirror is attached to my windshield. Will the technician attach it to the new windshield?

Yes, our auto glass technicians will remove your rear view mirror and attach it to your new windshield.

Will you vacuum my vehicle after service?

Yes, our technicians will vacuum any pieces of broken auto glass in your vehicle.

Will any part of my vehicle be harmed during the auto glass repair or replacement process?

No, your vehicle should not be damaged during the repair or replacement. We use precautionary measures, such as protective drapes, to ensure that no damage occurs during your auto glass service.

How long will it be before I can safely drive my vehicle?

You can usually drive away one hour after a windshield replacement, or immediately after a repair or side window replacement. Our technicians use the best materials, including the industry's first adhesive with a one-hour drive-away time for windshield installations. The technician will advise you if any additional time is required.

How do I cancel or reschedule an auto glass appointment?

You can update your appointment online by going to

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