Toni T.@ToniLeighMc- REVIEWS
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Service Work Windshield
Technician Safelite Experience
262 Reviews
Updating Results
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great Job!!
Spencer did an awesome job fixing the chip in my window. I'm very happy with the service I received. Brand new car with less than 2000 miles when I got the rock chip.
On SAFELITE AUTOGLASS - AMES, IA
We are thrilled we could turn your dread into delight. Our technicians can be heroes. We will pass along the kudos to Spencer. Thank you for being a valued customer.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield repair
We received a rock chip in our windshield and called the Insurance company to get it repaired. They recommended Safelight.
On SAFELITE AUTOGLASS - AMES, IA
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Excellent
Adam was nice and friendly. He fixed my window super fast and did a great job.
On SAFELITE AUTOGLASS - AMES, IA
Verified Buyer
4 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
James did a great job
He was there on time. Did his best to work around my schedule and was very respectful. Very happy with the job he did.
On SAFELITE AUTOGLASS - AMES, IA
Verified Buyer
1 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Ripped off before
They charged me a deposit last time. They never gave it back. This time as kadt the service was ok. The fact is they ripped me off before.
On SAFELITE AUTOGLASS - AMES, IA
Thank you for your feedback. If there is a billing problem from your previous experience, please contact our customer care team at 800-800-2727 for assistance. If a mistake was made and you are owed a refund, we want to make sure you receive it. We can assure you there is nothing nefarious going on with our business practices. We hope this information is helpful, and look forward to speaking with you soon.
Verified Reviewer
1 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
Slow and Unprofessional.
Service technician came to replace my back window, but brought a window that did not have the defroster (as the original did). The technician tried to talk me into installing this window and foregoing the defrost function of the car. 2 weeks later, the technician came back with the correct window, but not the right seal. Took another 2 weeks to get the seal. Safelite finally got the window installed a month after the initial appointment. Meanwhile, I was not able to drive the car. When installing the window, they broke 2 trim pieces (did not replace or fix) and left shattered glass everywhere.
Two months later, I took the car to the car wash and the window leaks! Technician came out, but couldn't replace it because it was raining that day. They said they would come the next day. It's now two weeks later and I have yet to hear anything from safelite.
So here I am waiting, with a window that still leaks, broken trim pieces, and no communication from safelite. Hopefully this review may get someone from safelite to get in contact with me. I've tried calling the local phone number to the shop, but it never connects me with anyone; my longest time waiting on the phone was 47 minutes.
Two months later, I took the car to the car wash and the window leaks! Technician came out, but couldn't replace it because it was raining that day. They said they would come the next day. It's now two weeks later and I have yet to hear anything from safelite.
So here I am waiting, with a window that still leaks, broken trim pieces, and no communication from safelite. Hopefully this review may get someone from safelite to get in contact with me. I've tried calling the local phone number to the shop, but it never connects me with anyone; my longest time waiting on the phone was 47 minutes.
On SAFELITE AUTOGLASS - AMES, IA
It is quite unfortunate you are having these issues, and we'd like to help. Please schedule a no cost follow up at mysafelite.com, or contact our Customer Care team at 800-800-2727. We'll be happy to assist you. Thank you for reaching out.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield Repair
Got a rock chip on a Thursday night on the way home from work. Logged onto Safelite site on Friday, got an appointment on Monday morning. Tech arrived on time and was very friendly.
Working with my insurance company was a plus, since it resulted in no out-of-pocket expense for me.
However, the reason for the three star review is that the chip is still quite visible, and running a fingernail over the spot catches. Thought it was supposed to be smooth? As long as it doesn't get bigger or crack.....
Working with my insurance company was a plus, since it resulted in no out-of-pocket expense for me.
However, the reason for the three star review is that the chip is still quite visible, and running a fingernail over the spot catches. Thought it was supposed to be smooth? As long as it doesn't get bigger or crack.....
On SAFELITE AUTOGLASS - AMES, IA
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great Experience
The guy that came out to our house was way nice and got he work done fast!
On SAFELITE AUTOGLASS - AMES, IA
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