Ames, IA

We apologize for the initial frustrations, but are glad to get you safely back on the road. Thanks so much for sharing.

Thank you for sharing. We apologize for the issue with the glass and molding, but are glad the shop is working to provide a resolution. They'll take great care to get you back on the road.

Thank you for contacting our office. While we do have a very high success rate with our repairs, there is no way to determine how the already damaged glass will react to the repair process. The outcome of a repair is affected by many factors, including but not limited to:
- The age of the damage
- The size and location of the damage on the windshield
- Glass is a sensitive and unpredictable material

Our chip repairs are done to preserve the structural integrity of the glass and not for cosmetic purposes. If the repair fails i.e. starts to crack out further or is not visibly pleasing; Safelite offers a money back guarantee where we will credit the cost of the repair toward the replacement of a new windshield; however your deductible or out of pocket cost would apply. For a quote and to schedule a replacement, please go to mysafelite.com.

Thank you for the kind words about Safelite and Nick!