Toni T.@ToniLeighMc- REVIEWS
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Service Technician Work
Windshield Safelite Experience
723 Reviews
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Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Replaced windshield
A little disappointed in the service, but everything went ok. It takes too long to talk to a service rep if you call and we could not find the local service direct number. We live in a very rural area and it takes us 1 and a half hours to get to the service center (a little longer driving the old one ton truck). When we got there they had wrong windshield. Probably our fault but we had to come back another time. The office was not very friendly or sympathetic. That was my biggest complaint. They were not unwelcoming, but sure weren’t welcoming. Service was fine and everything ok, just did not like the atmosphere in the waiting/office room and the difficulty to get an appointment by phone.
On SAFELITE AUTOGLASS - BRYAN, TX
We exist to make a difference and bring unexpected happiness to peoples everyday lives. We apologize for not meeting this goal. Please know, your feedback is greatly appreciated, and will be shared with the appropriate management team. We want all of our customers to feel welcomed!
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
C-Max windshield replacement
Excellent service. Told me what time they would be there and we’re prompt. Polite, efficient and quality service. Thank you!
On SAFELITE AUTOGLASS - BRYAN, TX
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Amazing Service, Done in no time
They did what I asked. They replaced the windshield expertly, cleaned my carpets, and even replaced all my stickers on my new windshield. Brilliant work done by really nice people. Can’t thank that technician enough.
On SAFELITE AUTOGLASS - BRYAN, TX
Verified Reviewer
1 star rating
What is a Verified Reviewer
A Verified Reviewer is a shopper who has confirmed an email address, or connected a social network with Yotpo, providing an added level of transparency and trust.
Pieces missing and not sealed
I got my windshield replaced a couple of weeks ago. Since I left my car is not sealed so bad that my ears hurt when I drive because of pressure issues. Then I noticed pieces of my car are missing where they removed them to get the glass out.
On SAFELITE AUTOGLASS - BRYAN, TX
Oh, no! We're sorry you are having these issues. Please schedule a no cost follow up at mysafelite.com. We want to help make it right. Thank you very much for reaching out and look forward to assisting you soon.
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great and fast service
Very professional and quick service!!they even cleaned all my windows.
On SAFELITE AUTOGLASS - BRYAN, TX
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Technician was very good. provided
Technician was very good. provided very good customer service
On SAFELITE AUTOGLASS - BRYAN, TX
Verified Buyer
5 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Great Job
Safelite did a great job replacing our Audi S8's back passenger window.
On SAFELITE AUTOGLASS - BRYAN, TX
Verified Buyer
3 star rating
What is a Verified Buyer
A Verified Buyer is a user who has purchased the reviewed product through our store.
Windshield chip repair
Liked the communication from Safelite and knew exactly when the technician would arrive. Unfortunately the repair only lasted a week and then cracked a huge line in the windshield. Technician advised it may happen although it was a tiny little chip when it was repaired. I've windshield repairs numerous times in the past by other companies and that has never happened before so I felt confident. Now I have to replace the windshield at a cost of $279++. Chances are if I hadn't done anything it would have remained at tiny chip and the windshield would have lasted for years. Oh well, lesson learned.
On SAFELITE AUTOGLASS - BRYAN, TX
We're sorry to hear that the repair attempt did not meet your expectations. The repair process is only an attempt to save the integrity of the glass, at times the repair may still be visible depending on the size (width and depth) of the chip. If at any time the repair spreads and or you are unhappy with the repair; that amount will be credited toward the full replacement of your windshield. We hope this information was helpful, and we appreciate your understanding. Thank you.
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