I don't generally bother writing a review unless I am over-the-top thrilled, but it seemed important to my technician that I submit a review ("I get paid based on my review"). The windshield work seems fine, but the reviews I had read prior to selecting Safelite seemed better than my experience with the Carlisle, PA Safelite. I saw the Safelite truck arrive and went out to greet my technician. I was prepared to say hello and ask where he would like my car. His first words to me were, "Back it out." - not "Hello"... not, "Hi, my name is..." I didn't even get my "Hello" out before he said that. So, I moved the car into the driveway. I offered him a bottle of water or a soda and brought it out to him. He was done replacing the window in less than a half-hour. I looked it over and studied the details. I like my original Honda windshield better (bluer sun shade at the top and nicer tinting behind the rearview mirror). I noticed that the trim piece that held one windshield wiper was cracked and not fully secured. It is possible that it was pre-existing, but I hadn't noticed it - and I do wash my windows frequently. I remembered reading in an online review that the technician had cleaned all the car windows - not just the new windshield. I thought that was a nice touch, but it isn't what I experienced. My windows were not dirty, but they certainly not been cleaned during his visit. Even the newly installed windshield had smudges. When I drove my car this morning, I noticed all sorts of "crumbs" and small pieces of debris from the installation... they were on the dashboard and console. I had vacuumed my car thoroughly about ten days ago, so it was actually dirtier after the installation than before. I figured I would clean up the new mess over the weekend. So, I was really surprised that today, when I decided to print out my digital receipt, it stated "Your vehicle has been vacuumed! Your exterior windows have been cleaned!" Truly, this is not apparent... This is part of why I wanted to write the review... the job was average and the technician bordered on abrasive... He certainly didn't have a pleasant demeanor from the beginning... and he seemed a little defensive when I spent time looking over the finished product. He did mention the importance to his paycheck of a good review. And when I saw the notes on the receipt about the cleanliness, I was surprised. I can understand that a technician has the ability to go the extra mile... and those technicians deserve positive accolades and good reviews. My experience was not worthy of a review - and I would have left it un-reviewed - were it not for the receipt stating that my vehicle had been vacuumed and my exterior windows cleaned... and had I not been on the receiving end of a request to give my technician a good review.

Cameron was very professional and nice and I have had no issues with my windshield since the replacement.

Zack was very professional and did a great job replacing my windshield.

Tech did an amazing job, super thorough and friendly !!

Called and was able to get an appointment the same day. Receptionist very professional and informative. Waiting area comfortable. Work completed as expected.

Very good service despite first windsheild being scratched.

This was my first experience with Safelite. The team was easy to work with. Tech arrived at scheduled time and replaced my broken windshield quickly and efficiently. Highly recommend

Fast and easy. Highly recommended.