Dover, OH

Service was great, friendly and timely!

Appt #1 Wrong windshield
Appt. # 2 Same wrong windshield
Appt. # 3 Correct windshield installed with massive air leak
Appt. # 4 Windshield removed and reinstalled correctly

While removing the cracked windshield it was dropped on the hood of my car. No protective cover had been put on the hood prior to the removal. Left scratches and marks across the hood. Yes, Safelite had the hood buffed but there are still some scuff marks.

The young man replacing the windshield was very pleasant, respectful, and genuinely sorry for what happened. I recommend, (if there is not one in place), having a Step-by-step procedure created and placed inside the truck on dashboard plus a pocket sized one that every installer carries with him/her so it can be referred to as a check-off especially for new employees. Safety first and extensive training/practice can prevent a lot of mishaps.

As always, the technician was professional, personable, and fast!

The process was quick and easy. The technician did a great job. I am very happy with the service provided.

Thank you to our technician who was flexible in the rain--doing the install in our garage instead. It was quick, done well and the windshield is not leaking. Friendly and professional.

Technician explained how they would fix the chip and he was very helpful.

The chip repair spidered the day after service. I'm now stuck with a windshield that will eventually have to be replaced.