Framingham, MA

I had a small chip in the windshield from a stone, I thought that after the repair I would no longer see the chip but I could, the technician said that the repair will prevent the crack from spreading but not fill the chip.

Very easy dealing with your company, especially with Diane -
Very knowledgeable and friendly

The initial service was done in my driveway where a little chip developed into a crack. The customer service scheduled me for an appointment in the shop for repair in a week. I called 2 days prior the appointment to confirm my appointment and to verify that the glass was in at the location. The agent told me that there was processing work to be done by my insurance company and the glass was in stock. Called the insurance company who verified that I had a zero deductible, called SafeLite, spoke to the person answering the phone with the insurance agent and they said that I was all set. Later the same day, received a phone call from SafeLite customer service saying that they had to reschedule my appointment. They connected me with the local SafeLite location where the work was to be done and the customer service person said that my insurance company had to something on their end and the glass was in transit and could not confirm if it would be there for my appointment. I updated the agent on my earlier conversation with someone at their location. The next day they called, left a message that I had a zero deductible and would call back if there were any issues preventing me having the schedule appointment.

As far as the glass replacement done in the shop, I have no issues, but it has only been 1 week after the installation. I am still trying to confirm that the rain sensors for the wipers are working properly. The installation was done as scheduled, within the stated time and they called me when the work was completed,

Hopefully, my situation was just a one time event and no reflection on their everyday service.

technician came on time and did a great job

service person was curteous and informative and friendly...

Elvin was very friendly and he let me know exactly what he was doing and did it in a timely manner.

Elvin was amazing! He was kind, informative and hard working :)

Fast and super friendly!